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Question for a friend......... help me give the right advice!
***cupcake***_2
Posts: 1,104 Forumite
My friend has an escalated PP dispute for SNAD. The seller has offered a partial refund.
Am I right in advising her if she accepts the partial then she will not have to return the item?
Or should she decline the offer and stick to a return for a full refund?
CC xx
Am I right in advising her if she accepts the partial then she will not have to return the item?
Or should she decline the offer and stick to a return for a full refund?
CC xx
0
Comments
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A partial refund means that she keeps the item at a discounted price, if she really doesn't want the item then she will need to return when PP tell her to for a full refund.
Remember though that she will have to pay for the return postage, which should be tracked.0 -
***cupcake*** wrote: »My friend has an escalated PP dispute for INR. The seller has offered a partial refund.
Am I right in advising her if she accepts the partial then she will not have to return the item?
Or should she decline the offer and stick to a return for a full refund?
CC xx
INR= Item not received- so how would she be able to keep something if it hasn't arrived?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
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***cupcake*** wrote: »I am stupid and actually quite tired! SNAD is what I tried to mean!
In that case it is as per hermum- she can keep the item and get a partial refund.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Thank you - advice relayed. Much appreciated.
CC xx0 -
***cupcake*** wrote: »I am stupid and actually quite tired! SNAD is what I tried to mean!
I'm not tired, so must be really stupid as I answered you as a SNAD claim, not INR.0 -
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***cupcake*** wrote: »Ah - but you knew what I meant so therefore not stupid and actually a mindreader!
Yay, I'm not stupid. Psychic, instead of just sick.0
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