Groupon - Restaurant will not change date of booking

hcb42

yes you do need to mention the code on booking, groupon tell restaurateurs this.

however you should get your money back

mo786uk

reads to me liek you have 48 hours to cancel after you have made the booking - not 48 hours before the booking.

bod1467

Reads to me as the exact opposite, since in almost all cases cancellation is with respect to when the booking is FOR not when it was MADE.

System

I would be amazed if this is 48 hours after booking. A restauarant needs plenty of time to rebook a table, 48 hours gives enough notice to do that. If the term was 48 hours after booking then that makes no sense as if I booked a table for Friday on a Wednesday I could cancel on Friday morning as I had cancelled within 48 hours of making a booking! That makes absolutely no business sense at all!

mo786uk

Fair point and I would probably concede to your way of thinking

Its poorly written either way and could cause the Op a lot of hassle if he is relying on it.

roddydogs

hcb42 wrote: »

yes you do need to mention the code on booking, groupon tell restaurateurs this.

however you should get your money back

Well, I have never given out the code, mind you Ive only used it twice.

christhorn

Sorry for the silence, tried the restaurant yesterday only to find they were closed on Monday. Will try again tonight and report back!

goater78 wrote: »

I would be amazed if this is 48 hours after booking. A restauarant needs plenty of time to rebook a table, 48 hours gives enough notice to do that. If the term was 48 hours after booking then that makes no sense as if I booked a table for Friday on a Wednesday I could cancel on Friday morning as I had cancelled within 48 hours of making a booking! That makes absolutely no business sense at all!

Nail on the head, I would say.

christhorn

OH spoke to restaurant again tonight, ready for a verbal scrap with them regarding the change to the booking, and the member of staff at the restaurant couldn't have been more helpful. Apparently the codes had not been redeemed, and the booking has now been changed to next week.

Sounds like when my OH rang up the first time, she spoke to a grumpy chef who was either ill-informed about Groupon, or simply didn't feel in a helpful mood...

A lot of fuss over nothing, it seems. Thanks for all the advice.

hcb42

roddydogs wrote: »

Well, I have never given out the code, mind you Ive only used it twice.

That doesnt surprise me. Many institutions lose money as they do not capture the right data.

christhorn wrote: »

OH spoke to restaurant again tonight, ready for a verbal scrap with them regarding the change to the booking, and the member of staff at the restaurant couldn't have been more helpful. Apparently the codes had not been redeemed, and the booking has now been changed to next week.

Sounds like when my OH rang up the first time, she spoke to a grumpy chef who was either ill-informed about Groupon, or simply didn't feel in a helpful mood...

A lot of fuss over nothing, it seems. Thanks for all the advice.

that doesnt surprise me either. It shows the importance of making sure EVERYONE is aware of a groupon code. Its only one day of their lives in terms of bookings.

roddydogs

Sorry, may have give the wrong impression, when booking ive always mentioned that its Groupon, but only after Ive made a booking, as they might not want Groupon on busy days However ive never been asked for the code when booking.