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Gamestation help please!
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GoldenEye
Posts: 328 Forumite
Hope I've posted in the right place.
My problem is that I ordered a few games from Gamestation.co.uk on 12/12/06. They supposedly got despatched on 20/12/06. I still haven't received them (they were supposed to be Xmas presents). I have sent a few emails to customer services and have received no replies. I have even phoned and cannot get through. I don't know what to do. Their customer services is apalling. They've taken the money and are not contacting me. I also ordered a few games on 14/12/06 and this order is still "processing" (again they have taken my money). It shouldn't take this long.
To make things worse I have also ordered from GAME on 29/12/06 and they despatched my order but again I have not received the item. I have emailed and phoned numerous times and cannot get through. I am at my wits end.
How do I contact a company that cannot be contacted? Should I consult the High Street stores? Should I write a letter and send it recorded?
Any ideas much appreciated.
My problem is that I ordered a few games from Gamestation.co.uk on 12/12/06. They supposedly got despatched on 20/12/06. I still haven't received them (they were supposed to be Xmas presents). I have sent a few emails to customer services and have received no replies. I have even phoned and cannot get through. I don't know what to do. Their customer services is apalling. They've taken the money and are not contacting me. I also ordered a few games on 14/12/06 and this order is still "processing" (again they have taken my money). It shouldn't take this long.
To make things worse I have also ordered from GAME on 29/12/06 and they despatched my order but again I have not received the item. I have emailed and phoned numerous times and cannot get through. I am at my wits end.
How do I contact a company that cannot be contacted? Should I consult the High Street stores? Should I write a letter and send it recorded?
Any ideas much appreciated.
0
Comments
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i had the same problem with gamestation i did get through on the phone eventually and they sent a replacement out that i received the next dayDD1 27/5/1992
DD2 14/9/1994
DS1 5/3/1996
DS2 31/3/2000
DS3 27/3/2010
DD3 30/1/20120 -
Goldeneye my brothers in the same position as you, he ordered 2 games aroun 10/14 days ago and hes not a thing, hes tried phoning them but no one answered, he emailed them and they said they had taken payment for 1 game and they had dispatched 6/7 days agoNo Links in Signature by site rules - MSE Forum Team 20
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Contact your credit card company and begin a chargeback process.0
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woohoo_postingid wrote:Contact your credit card company and begin a chargeback process.
Usually if its only over £100.0 -
I have finally recieved human contact. The "Head of Shipping" contacted me on Monday. He actually read about my problem on MoneySavingExpert!!! I have no idea how he got my contact details. He has given a full refund back into my bank account (awaiting) and apologised. The odd thing is that it took a post on MSE to get things sorted. If Gamestation CS actually checked their emails the problem could have been sorted quickly. I won't be using Gamestation.co.uk again.0
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