Returning Goods Bought Online

Loanranger

Arcon, yes paid by Paypal. Thank you!

bris

Loanranger wrote: »

I have just bought some shoes on Ebay from a business seller, Buy it Now. They don't fit. The seller's T&C inform me that they won't refund the original postage. If I remind them of their statutory obligations, as suggested above, and they don't make the P&P refund, how do I encourage them to refund me the original P&P?

You could ask them again and quote the right to original postage as per DSR. If they still refuse then being Ebay just open a SNAD, they have no choice after that but you must send back by a signed for method at your expence.

Flyboy152

arcon5 wrote: »

If returning under distance selling regulations, you have 7 working days from receipt of goods to cancel the contract for a full refund including original postage costs. The seller can insist you pay return postage costs, so long as this is in their terms at point of sale.

However, if returning under sales of goods act the seller would be responsible for any costs incurred. Perhaps 'not as described'. But this is a grey area with shoes as not all brands/manufacturers have the same sizing specification (nor is there a global standard for shoe sizes) so the shoes may infact be the correct size in accordance with the manufacturers definition of shoes size X.
It would also depend on what amazongs guide to shoe sizing says and how the shoes are described.

With regards to quality, you may have a case of 'not of satisfactory quality' -- however, some shoes are cheap and therefore the quality is reflected by the price (ie shoezone shoes). If for example the sole was peeling away or something similar, this is clearly not satisfactory whereas if it simply the materials it is manufactured with is poor but the product if free from faults you may not have a case here.

But, the OP did state that she followed Amazon's own sizing criteria. If the shoes do not conform to that sizing criteria, there would be a good chance of rejecting under, "not as described."

I measured my feet to be sure and their size does not reflect Amazons own guide to sizing

MackemPunk

Also remember you don't have to return them within 7 days, just inform them that you are cancelling within 7 days(and it's working days, not normal days), you can take longer to return them.

arcon5

Flyboy152 wrote: »

But, the OP did state that she followed Amazon's own sizing criteria. If the shoes do not conform to that sizing criteria, there would be a good chance of rejecting under, "not as described."

And if you read further on in my post I have covered the possibility they are not as described:

It would also depend on what amazons guide to shoe sizing says and how the shoes are described.

The guide may actually advice shoes may vary is size between manufacturers and to check the listing details. I trust you have seen this guide?

Flyboy152

arcon5 wrote: »

And if you read further on in my post I have covered the possibility they are not as described:

It would also depend on what amazons guide to shoe sizing says and how the shoes are described.

The guide may actually advice shoes may vary is size between manufacturers and to check the listing details. I trust you have seen this guide?

Oops! :embarasse