Blackberry email problem

Foggster

Hi There

Have recently purchased a PAYG bundle for my old BB Bold.

I have called Orange and signed up to the BB package of £5 per month.

However, I cant receive BBM and when I try to set up my email account it is asking for the enterprise server information which of course is not what I want. I dont have any other option available to me.

Is this an Orange problem and if so how do I resolve the problem?

Thanks.

m5rcc

There is an email wizard that should allow you to import email accounts via BIS

Foggster

m5rcc wrote: »

There is an email wizard that should allow you to import email accounts via BIS

Unfortunately, I go to the wizard and it will only give me the option to set up an "enterprise account".

m5rcc

Was your old Bold a corporate one from your work?

Foggster

m5rcc wrote: »

Was your old Bold a corporate one from your work?

No it wasnt. I have even done a complete "wipe" this evening and it is still asking for the enterprise server.

m5rcc

Is it still on BB OS5? If so, upgrade to OS6. Here is a easy guide how to do it.

kkpolobear

m5rcc wrote: »

Is it still on BB OS5? If so, upgrade to OS6. Here is a easy guide how to do it.

if it can not all blackberries can be updated to os6

m5rcc

kkpolobear wrote: »

if it can not all blackberries can be updated to os6

All pre-OS7 Bolds can run on OS6

Mista_C

Did you select Blackberry Internet Service when you installed Blackberry Desktop Manager or did you select Blackberry Enterprise Server?

If you selected Blackberry Enterprise Server you will need to uninstall Blackberry Desktop Manager, delete the CMIME and CICAL Service Books from your Blackberry handset then reinstall Blackberry Desktop Manager, choosing the correct configuration (Blackberry Internet Service).

As a precaution you may want to create a backup of your BB handset before you start then completely wipe it from the Security menu, in effect setting it back to factory ready for the reinstall of Blackberry Desktop Manager.

TakeThis

m5rcc wrote: »

All pre-OS7 Bolds can run on OS6

My 8900's upgrade path runs to OS5. Trying to install OS6 won't solve the problem.