Sky + gone wrong- help

lindsaygalaxy

hi

A few nights ago my sky plus went wrong and will no longer record programmes i called for help[but they want to charge me £65 call out fee.

Anyone know how to fix the programme? I cant afford the charge.

Zagu

Try doing waht it says in the "Installers Menu" section here. If that doesnt work, you could try cancelling Sky. Im 99% sure that they will send you and engineer for free if you do.

thomas01155

Phone them up and say your going to quit if they don't fix it they will be straight out.They shouldn't charge you any way.

arsestar

hi, i have the same problem, got home today and my sky+ isnt working at all, i cant even get through to customer services, anyhow, im still under contract for a good few months so cant "quit" anyone know any other tricks to get out of paying for a engineer to come out?

Zagu

Another bit of advice that I should have said, is whenever your Sky box goes wrong, switch it off, unplug it for a few minutes, and try again.

marleyboy

lindsaygalaxy wrote:

hi

A few nights ago my sky plus went wrong and will no longer record programmes i called for help[but they want to charge me £65 call out fee.

Anyone know how to fix the programme? I cant afford the charge.

GIve em a call, tell them where to shove it, and tell them its gonna cost them £65 for the pain and suffering.

colin79666

Just because you are subscribing to SKY doesn't mean the box is under warranty. Personally I think SKY should cover the equipment as long as you are paying them a monthly fee.

Shouting at the tech support staff will not help matters - they will probably put the phone down on you.

computerwoman

turning it off and then back on will reset the box, if its under 12 months they come out for free, and even change your dish and box if needed free of charge. ring sky free on 0800 051 2595 for those of you who are out of the 12 months ring them and ask to cancel first they'll ask you why you want to cancel you tell them because you don't want to pay the 65 quid for them to come out and mend it, and you can't afford a new box for 99 quid, they then in turn say they'll do it for free

letsbehonest

Sky + is full of problems re:- BBC WATCHDOG, featured twice now, When I was a sky customer and my digi box went wrong I just said the magic word "cancel", charge withdrawn box sorted.
Just a thought, buy a twin tuner freeview box with built in hard drive. one off payment no monthly bill, limited programs but hey how much mind numbingly bad TV do you want to pay for and feel obligated to watch.