EDF - change to single bill, very confusing!

AbbieCadabra

when i switched to EDF I enquired about single bill for electricity & gas & was advised to let the a/c's run for a couple of months, then request the switch.

3 monthly payments have been taken with no issues so i went ahead & did this. i wasn't sure if meter readings were required, but i entered 2 readings online on the day that i requested single bill.

that was nearly a month ago & i've now got -
my 2 original accounts (both with 'final' bills to the meter readings i supplied),
another a/c for dual fuel,
a zero balance on all 3 a/c's,
direct debit payment amounts are showing as zero on all 3 a/c's
& 2 refunds to my bank!

it's proving hard to contact EDF to get this cleared up, i've found the best way is via their twitter feed/dedicated twitter email.

anyone else changed over to single bill & had any issues?

macman

Getting any coherent bill out of EDF can be considered an achievement.
Why does it matter is the bill is dual or single, 2 DD's or 1?

backfoot

Regrettably entering meter readings into their system is a recipe for disaster.

Yes I know it's quite a fundamental feature of running an energy company.

I don't have a solution and I doubt EDF have, but just wanted the reinforce the meter reading point to protect other customers.

Please let us know what they say.:)

AbbieCadabra

just personal choice for 1 bill, it's never been a problem until now!

at a guess, it looks like the 2 original accounts have been finalised to the readings i gave, then perhaps the new dual fuel account takes over from then? it's so confusing looking at the info online as all the accounts seem 'live' with current tariff rates, but nothing else. no idea why i should have recieved a refund though, on any of the recent bills i've received there was no mention of a refund being due.

welcome to the bizarre world of EDF billing...

GentleGiant_2

Why worry - if they do not take the money that is their fault not yours - simply make sure the DD amounts are safe in your bank and then pay them if and when they request it.

AbbieCadabra

i'm not really worrying , more frustrated that a very simple request is obviously something way beyond their capabilities at the moment. the refund & any unclaimed direct debits will be sitting waiting for them...

AbbieCadabra

i've not had any issue with entering readings until now, enter a reading & a bill usually appears pretty quickly. whether this is actually effecting forecast charges / direct debit amounts is anyone's guess though, i've not been with them long enough to judge.

i've had a partial answer from EDF - my 2 original a/c's were closed to the readings i'd supplied (as suspected), but it would appear the new dual fuel a/c didn't have the direct debit reset. the reply doesn't mention the refunds i've received & states that all charges/credits have now been transferred to the new account, which they obviously haven't!

i worked for our local water company for 12 years & this is all pretty basic stuff - close an a/c, open a new one, transfer any debit/credit then reset the direct debit. it would appear that either EDF staff or systems (perhaps both) just can't cope with that...

vuvuzela

harrowing. wrote: »

OMG, is it estimates for life (or how long one can stick them) then ?

Not for me. I have always entered my actual readings onto the EDF website the day of or day after I receive an estimated bill and have had a corrected bill within a week.

rockin_plumber

AbbieCadabra wrote: »

more frustrated that a very simple request is obviously something way beyond their capabilities at the moment.

In the 10 months I have been with EDF I now know everything is way beyond their capabilities

AbbieCadabra

rockin_plumber wrote: »

In the 10 months I have been with EDF I now know everything is way beyond their capabilities

after only 4 months with them, i completely agree! :eek:

Boxman

Here's another cynic about EdF's billing systems - my meter was read by a meter reader on 15th August and despite three requests they still haven't had given me a statement based on those readings. Although I am confident that my affairs are in order I want to be reasonably certain that my payments are on track to achieve my aim of having a small surplus when my contract ends on the 1st January and I can leave this shambolic company. On past performance, the process of reconciling my final readings and getting an accurate final bill and any positive balance refunded looks like being hell.

I wish some crusading newspaper or 'You And Yours' would publicise and embarrass this shower!

Come on EdF, get it sorted!