We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
M & S Customer Service Not Coming Up With The Goods!
Options

bargain_hunter_2
Posts: 568 Forumite
Hi Folks - During the run up to chrismas I made about 5 different orders to M&S online - they turned up daily with the exception of 2 parcels - one containing a box of wine ! I phone M&S C.S and was assured that all deliveries would be made on or before 24th dec. 1 x parcel was del'd 22nd dec but not the wine. E-mailed m&s on christmas eve (couldn't get through on the phone) to complain - then had to dash to nearest Asda to buy wine for xmas day ! That e-mail was never answered ! - called them on 27th - they had no record of my complaint - wine was sitting in a warehouse and they could despatch it now ! Wasn't too happy told her I was looking for compensation. They wouldn't budge so said I would think about it. E-mailed on 29th telling them just to despatch the wine anyway (i had used a discount voucher so it was a good price!). Got a reply stating wine had now sold out and they were refunding my account (money which they had deducted 2 weeks previously!-)
Just checked the website and wine is back in stock - e-mailed them to ask if they would honour the original order price - got reply saying no !!
Feel this is C**P service from M&S - bad enough not getting any compo but for them not to fulfil the order is just pants.
Any ideas what to do next - not willing to let this lie.
Just checked the website and wine is back in stock - e-mailed them to ask if they would honour the original order price - got reply saying no !!
Feel this is C**P service from M&S - bad enough not getting any compo but for them not to fulfil the order is just pants.
Any ideas what to do next - not willing to let this lie.
. FEB GC £255.82£240 :mad::mad::mad:
MAR GC 230.46/ £240 :T:T
APRIL GC 237.84/ £230
:(:(
MAY GC £296.10/£ 270 (5 week month !):mad:
MAR GC 230.46/ £240 :T:T
APRIL GC 237.84/ £230

MAY GC £296.10/£ 270 (5 week month !):mad:
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards