Paypal issue

texranger

Hi all
not sure if this is in the right place, if not please feel free to move it.


today at 1.31 and 1.41 am i received 2 orders from the same person on my website for a hosting account, 1 was marked fraud and one marked pending after payment made through paypal both times this user passed the fraud telephone verification through maxmind. so user onde paid for the pending order.

then at 2.01 am i get this email from paypal

Dear *************,

A review of recent transactions indicates that you might have received a
payment that the PayPal account holder did not authorise.

To protect you from problematic transactions, we sometimes request
additional information about PayPal payments.

We need more information about this transaction. Please log in to your
PayPal account, click the "Resolution Centre" tab, and provide more
information by 16/10/2011.

If you need to provide information by fax, click and print a cover sheet: (LINK REMOVED>

Please fax proof of postage or proof of refund to 08707 303 196.

We recommend that you do not post the item until our investigation is
complete. If you've already posted the item, please log in and let us know
where you posted it.

We have placed a temporary hold on the funds until we complete our
investigation.

---

Transaction Details

---

#************



Thank you for your cooperation.

Yours sincerely,

PayPal

Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.

Copyright © 1999-2011 PayPal. All rights reserved.

PayPal (Europe) S.à r.l. et Cie, S.C.A.

then i noticed in my spam folder

hi,

i purchased the £45 master reseller deal from you and paid with paypal.
however, paypal flagged up the transaction for investigation for soe
reason. i think they have sent you an email about it. can you respond at
your earliest convenience as i realy need my account active asap.

thanks,


*******

pcombo

if in any doubt just refund the buyer. Instead of wasting your time.

texranger

pcombo wrote: »

if in any doubt just refund the buyer. Instead of wasting your time.

exactly what i did after i faxed all the documents paypal requested to prove that the order and payment matched 100% with the paypal account.

i informed the buyer that he he wanted this pay using another method and so far he has not replied.

texranger

a resuklt,

after this buyer contacted me on live chat he sated

see that you refunded he paypal payment - they only gave me some of it, they have held back a couple of pounds for some reason - ive never had problems like this before with paypal

he paid using a debit card and this went through without a problem.