VirginMedia charging £££ for 18185 access number?

Pagan98

My wife used the geographical access number for 18185 (02081802828) from our Virgin landline rather than the 0808 number we've used free of charge previously. On our live account balance this sub-5 minute call is showing as costing nearly £5 plus VAT! Looking at Virgin's published tarrif guide I believe the cost should be 13.24p connection plus 8.68p/min so about 57p plus VAT.
I've raised a query with Virgin but thought I'd ask if anyone else has experienced this?

Pagan98

I've just realised that the call duration was actually 1 hour and 5 minutes so the cost, whilst extortionate, is correct. It turns out that the overview screen doesn't show the hour figure until you format for printing.

jamespir

Pagan98 wrote: »

I've just realised that the call duration was actually 1 hour and 5 minutes so the cost, whilst extortionate, is correct. It turns out that the overview screen doesn't show the hour figure until you format for printing.

its seems she got connected to the number she wanted via this service