Is This Legal?

frugal30

Hi all,

I purchased a gift voucher online for my partner back in May - still have confirmation of this via my bank statements.

There is a 6 month period to use the voucher. My partner won't be using it so I made telephone enquiries last week as to whether I would be able to use it, I was told I would but couldn't claim back cash.

The website states: *Gift Vouchers are valid for 6 months from the date of purchase, are non transferrable and can be redeemed in store for treatments or products. Vouchers cannot be redeemed for cash.

Today I went into the store and was told that I need to print out the gift voucher itself in order to be able to use it. The assistant wouldn't budge and told me if I don't have this then I can't redeem it. My partner is unable to retrieve this voucher.

Where do I stand legally with this? After the way I was treated today, I do not want to give this company any of my business and would just like to get my money back, if possible.

Cheers in advance.

McKneff

You cant get your money back, you have bought something (a gift voucher) which is exactly the same as goods.

I dont understand, what did you say when you went into the shop, you cant spend a gift voucher if you havent got it with you.
Did you expect them just to give you something to the value, how could they know how much it was.

Why cant he retrieve the voucher.

somethingcorporate

No chance in getting your money back. I am baffled by your post, why do you think you would not need to have the voucher with you to redeem it?

frugal30

Hey, thanks for that. I called them last week to ask if I would be able to use the gift voucher on goods rather than my partner. When the transaction was done online, you include the recipient's name/email address etc, they get emailed the voucher to print off and use in store.

My partner is not able to locate this email with the voucher. I called the shop last week and explained the situation. They told me just to come in and they'd be able to locate the payment on the system and I'd be able to buy goods for that amount without having to produce a voucher.

Today, when I went into the shop they backtracked and told me that I must produce a voucher. So it doesn't matter that their system shows I've paid for it. If I don't have a physical copy of their crappy gift voucher then they won't let me use it. So now I'm £45 down as a result. HOpe that clarifies things.

somethingcorporate

Much clearer thanks, who is the company? can you not give them a call and ask them to re-send the voucher to the same email address?

frugal30

I better not name the company, but it's a beauty salon. The gift voucher can be redeemed for beauty products or treatments.

They do have a record of my payment as they checked this when I called. They also know that no voucher has been redeemed against this payment.

I'm not really sure how to proceed. Surely, if they have acknowledged payment and both parties have a record of it, is it really necessary to then produce an acommpanying piece of paper with the word Gift Voucher on it, which is really all the voucher says along with the amount of redemption. The whole thing seems quite farcical to me.

vax2002

Next time use a more traditional gift voucher.
Bank of England do them, they come in paper in denominations of £5, £10, £20 + £50
They are accepted at all UK shops unlike other gift vouchers and never expire.
They have the queens head on as well "!

frugal30

vax2002 wrote: »

Next time use a more traditional gift voucher.
Bank of England do them, they come in paper in denominations of £5, £10, £20 + £50
They are accepted at all UK shops unlike other gift vouchers and never expire.
They have the queens head on as well "!

Who let this guy in?

pendulum

He makes a good point though...

frugal30

You can hardly go to the shop when it's 7 miles across town, and you're recovering from illness and unable to go out but feel like treating your partner as a spur of the moment gesture to thank them for nursing you through illness.

Can you?

frugal30

Thanks to those who offered proper advice rather than making cheap, sarcastic digs without any knowledge of my personal circumstances.

Won't be posting on this forum again.

What a waste of time.