Ncp lost tickets

nicoleyyy

I park at NCP brighton a few days a week when I go to work, we are given special tickets which let us pay £3.50 a day. However tonight when i put my ticket in, and paid the money by cash i stupidly got in the lift without my ticket. I went back straight away, and the ticket was gone. I could see that no cars had left, it wasnt busy and was late at night so i assume nobody else had used the machine. When i pressed the button for help, the lady told me I had not paid for a ticket but that I had lost it and was trying to scam her. I am 100% sure I paid because I put in a £10 note and got my change. She said she could not see of any transaction taking place, she then terminated the call. So i tried again, spoke to a different lady who told me that she knew I had already "lost" my ticket and hadnt paid for one. I then went to look for staff in the carpark but no luck. I went back to the machine for the third time, the man told me that the only thing I could do was to buy a ticket for £25 which i did. I paid by card and he told me that he could see this transaction! I asked for an address to write too and he terminated the call. I have searched the internet but cant find an address for the NCP that deals with complaints. On their website they have a contact us page where you can post a message directly to them which i have done.
Has anybody else had this kind of problem with NCP carparks!? If so has anyone successfully claimed back the £25!?

esmerobbo

Write to head office. Is £25 the full days rate?

National Car Parks Ltd
6th Floor
Centre Tower
Whitgift Centre
Croydon
CR0 1LP

If you wish to make a claim or to register a complaint about the service that you have received please write to the Customer Services Team at National Car Parks Limited, 6th Floor, Centre Tower, Whitgift Centre, Croydon, CR0 1LP.

If you cannot produce your ticket, coin chip or season ticket on departure you will be charged at the full 24 hourly rate for each 24 hour period or part thereof that your vehicle has been in the Car Park. An additional charge of £2.50 will be levied to recover the replacement cost of any lost chip coin. The duration of the vehicle’s stay within the Car Park will in such circumstances be finally determined by us.