Scottish power removing customers from online energy tariffs due to computer error

Squeakycat

This is obviously not sorted. I had the same letter on Christmas Eve. I phoned them and was told the problem happened about 3 weeks ago (I now know that is not the case as I have found posts on this forum as far back as Aug 2011). After giving them my email address, I have tried to log onto the site today and can't as their system does not recognise my email address.

I think that is appalling that they can firstly lie about how long this has been going on and then claim to have rectified the problem when so they obviously haven't.

I have sent them an email today requesting that the sort this out, especially as I have to supply my meter readings on line.

Squeakycat

Ok, an update. Scottish Power have now set up my email address but they have put me on a completely different tariff. I applied for, and was accepted on their on line fixed price December 2012 tariff ( I have their paperwork to confirm this). I asked them to confirm that I was still on this tariff and had an email from them yesterday stating that they are now not offering this tariff and have put me on their Standard Monthly Direct Debit!
They don't seem to understand that I am (a very unhappy) NEW CUSTOMER who switched suppliers in October 2011 and am now regretting it.

I am going to have to call them on Monday to find out what is happening. I can honestly say they are rubbish!

Squeakycat

Oh and where is the Scottish Power representative that seems to be able to reply to other posts in this forum?

Scottish_Power

Hi Squeakycat,

Sorry I did not pick up your post earlier.

If you e-mail me with your details I can look in to this for you.

My e-mail address is [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL]

Kind regards

Graeme @ ScottishPower