We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Primus / New Call Telecom improvements
R34GTT
Posts: 424 Forumite
It seems now they have moved their call centre to the UK things may be improving.
Back in July I called to request a tariff change to the £6.79 tariff, of course back in July it was still the foreign call centre and surprise surprise the change never happened. So I emailed 2 weeks ago and with no response, I was going to call them to chase but then last night Primus called me! To my amazement it was an English person and she was very apologetic for the delay in responding to my email. They have now made the tariff change and are giving me the next two month's line rental free of charge as a goodwill gesture.
I hope this is a sign of things to come with Primus / New Call Telecom.
I will however still check my statements very carefully
.
Back in July I called to request a tariff change to the £6.79 tariff, of course back in July it was still the foreign call centre and surprise surprise the change never happened. So I emailed 2 weeks ago and with no response, I was going to call them to chase but then last night Primus called me! To my amazement it was an English person and she was very apologetic for the delay in responding to my email. They have now made the tariff change and are giving me the next two month's line rental free of charge as a goodwill gesture.
I hope this is a sign of things to come with Primus / New Call Telecom.
I will however still check my statements very carefully
. 0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.4K Banking & Borrowing
- 253.3K Reduce Debt & Boost Income
- 453.8K Spending & Discounts
- 244.4K Work, Benefits & Business
- 599.7K Mortgages, Homes & Bills
- 177.2K Life & Family
- 258K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards