Dr. Spafish - what to do?

janetmae

HELP

I too have a pre-paid card with 4 more treatments on it.... and all those shops that are open are too far from me to use them. I am not working so this money is precious what can I do.

damandem

ive heard that dr spa fish are in liquidation. i have asked trading standards about what, if anything, i can do to get my money back. I will post their response.

wealdroam

damandem wrote: »

ive heard that dr spa fish are in liquidation. i have asked trading standards about what, if anything, i can do to get my money back. I will post their response.

Why not read MSE's Administration Help article?
Some useful advice in there too.

damandem

wealdroam wrote: »

Why not read (new user cant post link )?
Some useful advice in there too.

Thank you, ure right it is interesting! i am trying to send an email to my bank as we speak to claim chargeback. currently getting an error message every time i click send convieniently for them! i refuse to call and spend time in a queue and pay for the privalege!

in terms of pursuing the administrators of the liquidised company, any ideas? how do i find out who they are in the first place to contact them?

sent that message to trading standards regardless just in case to in case they can help.

Wrightm

Hi, there is a number for the liquidation company, 02085017834. Unfortunately, I've just spoken to them and they said that although I have a right to claim a refund, I won't be getting any money back. Apparently there will not be anything left after paying all the creditors. You can still call them and get a claim form for what its worth!

damandem

Thank you. I have asked my bank (barclays) about chargeback as i used a debit card and the noises they are making are positive. They are sending forms out to me to fill in. will post the results here.

damandem

Thought I needed to go to the bank today to deposit some some funds and stay in the black. Imagine my suprise when I saw that I had been refunded my Dr Spa Fish money!!! HARRAH AND HAZAR!

Basically i had contacted barclays a few weeks ago, told them how dr spa fish had gone into liquidation blah blah blah. they sent me forms that i had to fill in to get chargeback.

I had to provide evidence but this forum amongst other things provided me plenty of evidence and i still had my recipt.

i paid by direct debit via paypal last summer!! i did also have to call the liquidators using the number above, and they were very helpful.

Good luck everyone