How long do you wait?

Rev

Bought and paid for an item on the 22nd of last month. Listing had second class delivery, time stated delivery within 6 days.

I still haven't received the item, checked the sorting office, nothing there. So I sent a polite email a few days back just asking if the seller could tell me when the item had been shipped. No reply. Sent another polite email today asking again. No reply as of yet.

Question being, how long do I wait for the item before opening a dispute?

Thanks.

MissGivings_2

Rev wrote: »

Bought and paid for an item on the 22nd of last month. Listing had second class delivery, time stated delivery within 6 days.

I still haven't received the item, checked the sorting office, nothing there. So I sent a polite email a few days back just asking if the seller could tell me when the item had been shipped. No reply. Sent another polite email today asking again. No reply as of yet.

Question being, how long do I wait for the item before opening a dispute?

Thanks.

After no contact at about two weeks I'd open a case.

That gives plenty of time for the item to arrive and the seller to respond

sharnad

As its been 15 days I would open a dispute now if they are not giving you any answers

samanthaknd

Rev wrote: »

Bought and paid for an item on the 22nd of last month. Listing had second class delivery, time stated delivery within 6 days.

I still haven't received the item, checked the sorting office, nothing there. So I sent a polite email a few days back just asking if the seller could tell me when the item had been shipped. No reply. Sent another polite email today asking again. No reply as of yet.

Question being, how long do I wait for the item before opening a dispute?

Thanks.

If I were you, I would open a dispute in ebay as you obviously have had no contact etc. If not open one through paypal (if that's how you paid)!

Rev

Thanks for the replies.

Will wait till tomorrow night, if no reply I'll open a dispute in paypal.

Rev

Got the case today, was posted on the 5th. Was going to open a despite but had a note from RM saying I'd missed a parcel so thought I'd wait to see what it was. Turns out it was the case.

So now the question is, what feedback?

No reply to any emails at all, case shipped 13 days after auction win. But I am happy with the item.

Obviously_the_best

neutral, and communications and dispatch star low, say 2 or 3

johnnyboyrebel

Rev wrote: »

case shipped 13 days after auction win. But I am happy with the item.

Just one thing on this comment, the case was probably not 'shipped' after 13 days but was 'delivered' after 13 days. It was probably shipped (posted) within 24 hours. This can cause confusion with many Amazon customers as many don;t know the different between 'dispatched' and 'delivered' so feedback saying like you did above may be incorrect.

Obviously_the_best

johnny, you can tell (I think, haven't used paypal postage in a while) that it dates the postage label

soolin

johnnyboyrebel wrote: »

Just one thing on this comment, the case was probably not 'shipped' after 13 days but was 'delivered' after 13 days. It was probably shipped (posted) within 24 hours. This can cause confusion with many Amazon customers as many don;t know the different between 'dispatched' and 'delivered' so feedback saying like you did above may be incorrect.

If you read the OP it was already past the 13 days when the thread went up- so I assume OP has seen the date on the label.

EDIT: Sorry- I see I have cross posted- I went off to wrap somethng and forgot to press 'post'.

Rev

Yes, the postage lavel sys it was posted on the 5th of this month. I won the auction and paid on the 22nd of last month. I got a not from RM saying I'd missed a delivery on Friday just gone. Arranged redelivery which didn't turn up yesterday for some reason. Arrived today.