Blackhorse PPI

marvaloid

Hi All,

I'm about to initiate proceedings to reclaim PPI on behalf of my partner, but I've noticed that quite a few of you have had complications with attempting to reclaim mis-sold PPI from Black Horse.

My partner took out a loan with Black Horse in November 2006 in order to buy a car. She was initially turned down for the loan, but then received a phone call the next day saying that she had been accepted. No-one mentioned PPI at all and she didn't really check the paperwork properly as she was just happy to have been accepted for the loan.

I was just wondering how common it is for companies to not even mention PPI and just add it without the customers consent? Is it best to explain this outright when making the complaint, or should I adopt a different approach?

I'm wondering if it was one of those situations where the PPI was automatically added, and my partner would have had to opt out if she didn't want it. Does anyone have experience of this kind of situation?

Also, has anyone successfully managed to reclaim mis-sold PPI from Black Horse?

Any advice or views on this would be greatly appreciated.

magpiecottage

On what basis do you think it was missold?

di3004

marvaloid wrote: »

Hi All,

I'm about to initiate proceedings to reclaim PPI on behalf of my partner, but I've noticed that quite a few of you have had complications with attempting to reclaim mis-sold PPI from Black Horse.

My partner took out a loan with Black Horse in November 2006 in order to buy a car. She was initially turned down for the loan, but then received a phone call the next day saying that she had been accepted. No-one mentioned PPI at all and she didn't really check the paperwork properly as she was just happy to have been accepted for the loan.

I was just wondering how common it is for companies to not even mention PPI and just add it without the customers consent? Is it best to explain this outright when making the complaint, or should I adopt a different approach?

I'm wondering if it was one of those situations where the PPI was automatically added, and my partner would have had to opt out if she didn't want it. Does anyone have experience of this kind of situation?

Also, has anyone successfully managed to reclaim mis-sold PPI from Black Horse?

Any advice or views on this would be greatly appreciated.

Hi and welcome

With this being a sale taken place past Jan 2005 onwards, it should be easier as they business were regulated by the FSA then, where the Financial ombudsman service (FOS) will are only able to take on complaints if the business your complaining about were regulated but the above or prior to these GISC.

And it does seem strange that they would not at first accept the loan, but then rang up the next day to accept, but this time with PPI.

Personally I would give it a go, and explain the above on the complaint questionnaire.
This is one of the reasons of mis selling and its been known that bank/companies have added this without customers knowing, and then maybe it was assumed that ppi was inclusive of the loan because not being told otherwise.
I take it then, that PPI was not even mentioned on the phone call?

Get a reclaim in by completing a reclaim questionnaire, send to the bank's head office or complaints dept, keep copies as well in case you need to go back to it again at some point.
They currently have 12 weeks to make a decision, from the normal timescale of 8 weeks, due to backlogs, although they may still make a decision before then.
They should send a letter to confirm the complaint's been received within a week or 2.

Hope this info helps, good luck.

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step3