Changing supplier before moving home

freefreak

Hello

I'm switching from EDF to Ovo Energy using Energyhelpline's website but I'm usure how moving will effect my fixed 12 month term...
If I move to a larger place will this invalidate my contract with them thereby meaning I get a cancellation fee?

Also is anyone with OVO Energy - how are they customer service wise? I'll be saving £134 but I don't want this to mean bad customer service...

keith1950

Hi when you move you will have to sign up for the supplier that already supplies the new property but I have found that if you are moving you existing supplier at your old property will normally not charge the exit fees.

freefreak

Thanks for your reply Keith

Are you saying if I move after switching suppliers and my new home is supplied by British Gas (for example) I can't take my new supplier with me when I move?

macman

No, a new account must be set up at the new property. You are in a deemed contract with the existing supplier (BG or whoever) and must first set up an account with them before you commence a switch, which will take 4-5 weeks.
Exit fees are not charged when you are moving home.

freefreak

Thanks macman - that's very useful.