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Buyer not paid eBay?

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some of my Items ended 3/10, everyone has paid except one buyer, they have good fb over 600, sell themselves.

I don't want to come across as a pushy seller, But I just want to know if they are going to pay and when lol..

Shall I send them a message? What shall I say (how to word it)? Shall I leave it for a few more days?

:D

Comments

  • darlyd wrote: »
    some of my Items ended 3/10, everyone has paid except one buyer, they have good fb over 600, sell themselves.

    I don't want to come across as a pushy seller, But I just want to know if they are going to pay and when lol..

    Shall I send them a message? What shall I say (how to word it)? Shall I leave it for a few more days?

    :D
    eBay sends buyers a message 3 days after the sale if buyers haven't paid.

    Some buyers don't like too many messages.

    eBay gives buyers 4 days to pay, then you can open a Non Payment case which gives the buyer a further 4 days to pay.

    If you decide to open a case, you can send your buyer a polite message giving these timelines if you wish.

    (No point in waiting for payment longer than 4 days really, unless you've agreed a payment date with your buyer)
  • Darlyd
    Darlyd Posts: 1,337 Forumite
    eBay sends buyers a message 3 days after the sale if buyers haven't paid. Is this done auto?

    Some buyers don't like too many messages. I know, I don't like that.

    eBay gives buyers 4 days to pay, then you can open a Non Payment case which gives the buyer a further 4 days to pay. Wouldn't want to do this without messaging them first.

    If you decide to open a case, you can send your buyer a polite message giving these timelines if you wish. Wouldn't know how to word it, without sounding patronizing.

    (No point in waiting for payment longer than 4 days really, unless you've agreed a payment date with your buyer)

    Thank you for that
  • darlyd wrote: »
    Thank you for that
    You could say
    Dear .......
    As payment has not been received yet, eBay will open a payment not received case, which will give you a further four days to pay.
    Thank you,

    It's perfectly normal and not rude.

    But if you don't want to communicate directly with your customers, and plenty don't, use the automatic unpaid item assistant, which takes care of the whole process for you.

    You'll find it in Site preferences.

    PS, eBay has automated all the aftersales messages like when you change status, they send a message to say 'your item is on it's way etc
  • Crowqueen
    Crowqueen Posts: 5,726 Forumite
    Wouldn't know how to word it, without sounding patronizing.

    I wouldn't send a message if you don't know how to address your buyer, it might well come across as irritating, then you might have a problem.

    Just start the dispute and keep it polite and perfunctory.
    "Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4

    Am now Crowqueen, MRes (Law) - on to the PhD!
  • please cq, not so blunt and perfunctory!:)
  • Crowqueen
    Crowqueen Posts: 5,726 Forumite
    please cq, not so blunt and perfunctory!:)
    Seriously - if someone says the wrong thing, even accidentally, the seller will lose out - the buyer might take offence and pay in order to leave a neg or cause other difficulties later like claim a false INR or SNAD.

    I've never stirred up the hornet's nest that is an NPB, I've always just got on with the dispute. IMO they're not worth it.
    "Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4

    Am now Crowqueen, MRes (Law) - on to the PhD!
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