Billed by 2 Different Energy Suppliers.

Tust

Any advice on how to proceed with a problem that no one at British Gas appears to be able to solve would be appreciated.

To cut a long story short.

In March 2008 I switched my Gas and Electricity to British Gas, I paid a regular Direct Debit amount each month and then settled any surplus as it was billed by BG.

In July 2009 I switched again, this time to N Power, continued to pay by DD, although this time choose to pay a much higher DD payment. I stayed with N Power until January 2011 when I changed to EON, who continue to supply me.

In September 2009 I received an Estimated Bill from BG for £775.41. I called BG who investigated and said they had billed me for an Economy 7 supply that has never been used or connected, they arranged a credit for the amount and closed the account.

At the end of July this year I received a bill from BG for £955.33 for electricity from 14 March 2008 to 13 July 2011, which is titled "Your First Electricty Bill" and includes discounts for continuing to pay by Direct Debit.

I haven't been with BG since July 2009, and have been charged for my electricty by N Power and Eon accordingly.

I mentioned the previous bill I had been sent in error back in Sept 2009 and was told this has nothing to do with the new bill! Having spoken at length to almost every department in BG, they have concluded that there was an error in transfering my account to N Power and one of my "Metre Reference Points" was not tranfered and therefore some of my electricty was being supplied by them and some by my new suppliers.

BG said they could not switch the Metre Reference Point that was left with them to my new supplier, and that I would have to move my electricty back to them completely and then move it back to my current supplier which would ensure all of my MRP's would end up in one place and then pay them their £955.33.

BG seem very confused themselves, which leaves me wondering whether the bill is in fact correct.

If anyone can offer any advice on how to proceed with this, or has come across this problem before then I would be extremely greatful for your thoughts. This really is the short version! Regards

Joyful

I think the Op has Multiple MPANS. This means both should have moved supplier at the same time. As he has moved supplier more than once this is a mess. He needs to get both MPANS being billed together and pay for the useage.As he has moved supplier twice it is not as easy as the latest supplier taking over the second MPAN as he will have underpaid both suppliers. Unless the supplier returns to BG I am not sure how this would get sorted.

undaunted

The customer didn't mess this up did he (/ she?). If not why on earth should they be forced to transfer back to BG? It's the companies problem to resolve this appropriately not the consumers to do what is easiest for the company surely?

elektra

utility_csa wrote: »

I didn't think properties within PC 01 / 02 were able to have more than one mpan? either way shouldnt both be listed on his bill?

I'm not sure what PC01/02 is but it has been possible for properties to have more than 1 MPAN ( i.e more than 1 meter). Example is where historically property was part business part residential with a meter for each but now property all residential.

However I'm not so sure whether all companies billing systems can cope with more than 1 MPAN on same bill/account.

OP needs to state whether they have more than 1 meter and if they still have old bills see which MPAN has been billed for.