White Goods / RightMove advert (issues)

atwright147

Hi,

My girlfriend and I have just taken the keys to a lovely house which was advertised on RightMove.co.uk. We are due to move in on Saturday.

The advert clearly stated (and still does--as it is still viewable) that White Goods were included.

There is now a dispute between the Letting Agent (LA) that advertised it and the Property Management Company (PMC) about who is responsible for supplying them.

As far as I am concerned the LA who advertised it is liable and I want to go there in the morning and force them to sort it.

What buzzwords can i throw at them to scare them into action (i.e. Trades Description, Fraud, Habitability etc...)?

PS. As far as they knew I could have been planning to move in today...

Many thanks,


Andy

DTDfanBoy

Forget the advert, what does the contract you signed state ?

atwright147

Can't remember. Don't have a copy--doesn't the advert mean anything?

Werdnal

atwright147 wrote: »

Can't remember. Don't have a copy--doesn't the advert mean anything?

You have signed a contract which you don't have a copy of and cannot remember what it said :eek:

Can I bring you round a blank cheque to sign for me?

Seriously though, it is the contract and inventory that is binding, the advert is just an advert. Trades description might come into it somewhere, but the agent will say he is only advertising what he has been told to advertise. What were you told would be provided when you viewed the property and what have you signed to accept?

MFSaver

atwright147 wrote: »

Can't remember. Don't have a copy--doesn't the advert mean anything?

One possible scenario. Advert states white goods included. Prospective tenant comes for viewing and later signs tenancy agreement which states white goods are excluded. Presumably signing the agreement means that tenant is aware and has accepted that white goods will be excluded.

I am not saying that this scenario is above board, but a stubborn landlord might try to push this or a similar scenario onto you. He could cook up a story to say that you knew or agreed that white goods will be excluded. It becomes a your word against his word scenario.

atwright147

lol--wouldn't bother, my signature looks like "Mickey Mouse" banks are always questioning me about it . My girlfriend has the copies (and we don't live together yet).

It is pretty generic and didn't directly mention the white goods. However, the agent did acknowledge that it was advertised as including White Goods.

I have written an email to RightMove telling them that agent didn't honour their advert and that they haven't sorted out the power supply.

firsttimetom

Print the advert before they can remove it I would.

I don't think Rightmove will really worry though, as it's the agents who pay their wages and Estate Agents don't exactly have a reputation for being honest.

You could perhaps try a letter to your local Trading Standards. The agent advertised something and haven't provided it.

atwright147

firsttimetom wrote: »

Print the advert before they can remove it I would.

I don't think Rightmove will really worry though, as it's the agents who pay their wages and Estate Agents don't exactly have a reputation for being honest.

You could perhaps try a letter to your local Trading Standards. The agent advertised something and haven't provided it.

Done (as a PDF)...

Will look into Trading Standards

G_M

1) Neither the Mgmt Company nor the letting agnt are legally respinsibl - the landlord is. That's who you have a contract with. Who is the named LL on your Tenancy contract?

2) The advert may imply certain things, and a judge (if it came to court) might take this into account, but what is binding is the Tenancy contract and asociated inventory. So again - look at these

3) Putting law aside, by all means put pressure on any one of these parties esp if they are aknowledging that the white goods should be there - write giving a dealine for them to be provided

mirko

When I rented I moved into a place that advertised "White goods included" but I had my own white goods so had the landlord remove theirs. It was perfectly right for the contract in that case to state that white goods weren't included.

Difficult area, you may be able to get the estate agent to waive some of the fees etc. if you go on at them, but ultimately the contract has been signed.

Gordon_Hose

It's what is in your contract that counts really.

They could claim human error in the advert. The advert isn't legally binding.