Silly Question Alert!lol- Who do i address £1 cheques to?

lullypops

Hiya, still getting round to claiming ppi back, we're about to send letters to the lenders asking for our policy documents, who do i need to address the £1 cheques to? Would it just be Hsbc PLC, Barclays bank etc? x

DrSqueeze

You don't necessarily need the policy documents if you have clear reasons why the PPI was mis-sold, and you have the account numbers. A letter, or the form you can find elsewhere on this site, is often enough for the bank to investigate your complaint.

If you feel you definitely do need a copy of the policy, you would need to write to the bank who provided the loan / credit card. Some will send you a copy for free, so don't part with any money upfront.

lullypops

Thanks, i just thought that martin suggested to do that!

DrSqueeze

lullypops wrote: »

Thanks, i just thought that martin suggested to do that!

Yes, I suppose it depends on what you already have, what your grounds for complaint are and how much you know about the sale etc.

If, for example, you were making a complaint about not being covered due to being self employed, then you'd want to check the wording of the policy before making a complaint - just in case you were actually covered.

It will vary from person to person, but so far I've had 6 complaints successfully upheld with a number of different lenders - and not had to produce any documents. I simply sent letters explaining the reasons why I felt the PPI had been missold. A couple of them wanted their questionnaires completing as well, but the others didn't.

This is from the PPI Reclaiming Guide:

Not got your paperwork?

If you can't find your agreement or T&Cs, contact your lender to ask for a copy (make sure T&Cs date back to the time of your agreement as terms will change over time).


Lenders can ask for £1 to provide this but not all do so you could include a £1 cheque (don't send cash, though) to speed it up a little. It may not provide the agreement if your account is closed but you can then ask for a full breakdown of your whole account (this can cost £10).

dunstonh

As DrS says, you do not need any agreements to make a complaint. That has become a bit of an internet myth.

Also, the £1 method only applies to debts that are still outstanding. Not those that have been repaid.