Letter of Acknowledgement from Lloyds

skoot303

Sorry if this has been asked before, but once I've sent my PPI complaint to Lloyds TSB by sending the questionnaire by recorded delivery, will I get any form of letter of acknowledgement to say my complaint is being looked into? Or do I just wait for a letter saying whether my complaint has been upheld or not. How long should a letter of acknowledgement take if there is one?

Many thanks

di3004

Hi and welcome

You should receive a letter of confirmation within a week or so, and they will let you know the procedures from there, and the decision currently stands now at 12 weeks.

Good luck and please keep us posted, cheers.;)

skoot303

Thanks very much for the info - I think I need to get in touch with them by phone. It's been over 4 weeks and no letter of confirmation - time to get into a phone queue! I've got electronic proof of delivery with a signature on - it's just one name "Joe"! But at least I suppose if I have to send my questionnaire again, I can prove it was originally sent at an earlier date. Ho hum, nothing runs smoothly....

KarmannBoy1980

I have received a letter to offer me my refund of PPi on a credit card but I never completed any questionaire for Lloyds?? Does everyone have to do this?

di3004

skoot303 wrote: »

Thanks very much for the info - I think I need to get in touch with them by phone. It's been over 4 weeks and no letter of confirmation - time to get into a phone queue! I've got electronic proof of delivery with a signature on - it's just one name "Joe"! But at least I suppose if I have to send my questionnaire again, I can prove it was originally sent at an earlier date. Ho hum, nothing runs smoothly....

I agree, its best to make sure now, good luck.;)

di3004

KarmannBoy1980 wrote: »

I have received a letter to offer me my refund of PPi on a credit card but I never completed any questionaire for Lloyds?? Does everyone have to do this?

Even though the reclaiming questionnaires are now in place, I understand Lloyds are pretty lenient, and will accept letters of the questionnaire.
I understand some for example like Barclays will only accept questionnaires.

Well done on your success!:beer:

skoot303

Rang up customer services today; they have received my complaint and they had sent me a confirmation letter a while ago which I had not received so they gave me my complaint reference number over the phone Worth being on hold for ages with the terrible music for the peace of mind.