We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Negative feedback response

charlies_mum
charlies_mum Posts: 8,120 Forumite
Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
in Ebay, auctions, car boot sales, post & parcels
I have been left my first negative feedback in over 6000 transactions. Buyer didn't contact me prior to leaving, and says there is a problem with the item. I have contacted to apologise and given a full refund.

She says she feels guilty for leaving it, and has given me 5 stars across the board as everything else was fine.

I have submitted a feedback withdrawl request but want to respond to the negative in a positive way so potential buyers won't be put off.

If I do this, will she still be able to withdraw the negative ?
You're only young once, but you can be immature forever :D

Comments

  • soolin
    soolin Posts: 73,259 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I'd hold off responding for a few days and give buyer a chance to withdraw the neg.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • charlies_mum
    charlies_mum Posts: 8,120 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Funnily enough, have already sold three things today, so obviously not putting buyers off
    You're only young once, but you can be immature forever :D
  • lovinituk
    lovinituk Posts: 5,711 Forumite
    1,000 Posts Combo Breaker
    1 negative out of 6000+ is very unlikely to put people off. I bet your percentage is still at 100%? I had my first negative a few months ago (4000+ positive feedback) and found it very hard to contact the buyer (they just wouldn't repsond). In the end I managed to get an answer and it turned out they hadn't received the item (RM's fault!) so I sent them a replacement. I did ask them about changing the feedback but as before no response. I decided to leave it with the thought that my percentage is still 100% and by having 1 neg on the account might put off any chancers who might try to blackmail me by threatening to leave me my 'first' neg! My sales certainly have not been affected and in fact have been growing steadily!
  • charlies_mum
    charlies_mum Posts: 8,120 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    This is on a new account I have set up, so it has dropped my percentage to 99.6. My other account has nearly 6000 feedback with no negs and 100% but one negative in 250 feedback in my new account sticks out like a sore thumb.
    You're only young once, but you can be immature forever :D
  • MissGivings_2
    MissGivings_2 Posts: 574 Forumite
    edited 5 October 2011 at 8:32PM
    Just noticed you said in post#1 she feels guilty etc.

    Contact her to ask if she would very kindly like to revise the FB?

    If she agrees, send her a feedback revision request.

    Best Wishes

    Sorry OP, you've already said you sent a request!
  • johnnyboyrebel
    johnnyboyrebel Posts: 1,350 Forumite
    MissGivings wrote: »
    Just noticed you said in post#1 she feels guilty etc.

    Contact her to ask if she would very kindly like to revise the FB?

    If she agrees, send her a feedback revision request.

    Best Wishes

    I was going to say that, why even respond to it if she can remove it? What's stopping her removing it? :think:
  • MissGivings_2
    MissGivings_2 Posts: 574 Forumite
    johnnyboyrebel wrote: »
    I was going to say that, why even respond to it if she can remove it? What's stopping her removing it? :think:
    only the seller can send a feedback revision form
  • johnnyboyrebel
    johnnyboyrebel Posts: 1,350 Forumite
    MissGivings wrote: »
    only the seller can send a feedback revision form

    Ah right, have only sold a few things recently on eBay so did not know that. So did the OP say he has already sent one to customer?
  • MissGivings_2
    MissGivings_2 Posts: 574 Forumite
    edited 5 October 2011 at 8:34PM
    johnnyboyrebel wrote: »
    Ah right, have only sold a few things recently on eBay so did not know that. So did the OP say he has already sent one to customer?
    Yes, one's been sent (I didn't notice that bit, sorry again OP) and hopefully the buyer will agree.

    The OP was talking about leaving a 'reply to feedback', located at the bottom of feedback pages, to leave some kind of temporary explanation for buyers in the meantime while they wait or buyer to respond.
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    charlies_mum wrote: »

    I have submitted a feedback withdrawl request
    johnnyboyrebel wrote: »
    Ah right, have only sold a few things recently on eBay so did not know that. So did the OP say he has already sent one to customer?

    OP has already done it.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

Categories

  • All Categories
  • 347.8K Banking & Borrowing
  • 251.9K Reduce Debt & Boost Income
  • 452.2K Spending & Discounts
  • 240.2K Work, Benefits & Business
  • 616.3K Mortgages, Homes & Bills
  • 175.4K Life & Family
  • 253.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture