Gas Meter

tim9966

I've phoned BG again. They said they have never heard of this happening before, but they could see a email had been sent to their planning dept asking for a meter to be fitted, but it was never booked onto their spreadsheet of jobs to do.

They have rebooked it for next week, so we will see what happens then.

bengasman

tim9966 wrote: »

I've phoned BG again. They said they have never heard of this happening before...

That seems to be one of BG's standard answers to complaints.
Standard advice: do not complain by phone, but by email; they will happily deny anything they said later on.

t0rt0ise

bengasman wrote: »

That seems to be one of BG's standard answers to complaints.
Standard advice: do not complain by phone, but by email; they will happily deny anything they said later on.

Emails are no good, they claimed never to have received mine. The only way to complain is with signed for letter in the mail.

bengasman

t0rt0ise wrote: »

Emails are no good, they claimed never to have received mine. The only way to complain is with signed for letter in the mail.

Provided you send it to the correct email address ( these companies have thousands ), it will arrive. If it doesn't, you get an automated message that the email bounced.
In your case where they claimed it never go there, would it be ( by total coincidence of course ) that it was beneficial for them that the email "got lost"?

chanz4

emails do get caught by filters though, so not 100%

lemontart

utility_csa wrote: »

"British gas" ( reality ph jones ) now carry out their own installs as their are now mop for their own customers. onstream / siemens / UU all lost the contracts.

was not aware that ph jones was their sole mams as still get the odd call from others doing work on behalf of bg when emergencies occur.

C_Mababejive

Just buy one off Ebay..they dont seem to be too bothered about people selling items from possibly questionable sources..

http://www.ebay.co.uk/itm/Itron-Domestic-U6-G4-gas-meter-brand-new-/320760534222

lemontart

C_Mababejive wrote: »

Just buy one off Ebay..they dont seem to be too bothered about people selling items from possibly questionable sources..

http://www.ebay.co.uk/itm/Itron-Domestic-U6-G4-gas-meter-brand-new-/320760534222

and without doubt we will be hearing from anyone who does this when things go horribly wrong.

chanz4

C_Mababejive wrote: »

Just buy one off Ebay..they dont seem to be too bothered about people selling items from possibly questionable sources..

http://www.ebay.co.uk/itm/Itron-Domestic-U6-G4-gas-meter-brand-new-/320760534222

I wouldnt advice it, this will be classed as an ilegal connection and can face criminal prosecution as well as high charges.

bengasman

spiro wrote: »

The fine was solely related to business accounts.

Ah well, that makes it ok then. This time, they only lied about business accounts. They are still a bunch of liars. They still have been caught out more times than any other company in the industry.

spiro wrote: »

BG are 2nd

Oh wow, there now is actually one single company that currently rates a fraction worse in percentage terms.
Out of how many suppliers? 30? 40? 50? More?

And then there is another, very important factor. They were recently fined £2,500,0000 for the atrocious way they deal with complaints. How many complaints were just simply ignored? Add those to the known number, and in all likelihood BG would be firmly back in the lead.

But even if we were to ignore that fact, by changing randomly, your chance of improving has dropped from 100% to about 98%. Absolutely no practical difference.

Judging by the bias you display, the way you distort facts and the complete nonsense you have posted here on many occasions, I would guess you are working or subbing for BG/Centrica. Am I far off?