email suddenly developed an issue

scheming_gypsy

Try http://pcsupport.about.com/od/fixtheproblem/ht/default-program-windows-7.htm

i'm on an XP box at the minute and can't pull it from memory , but the above link goes through it

virgin_moneysaver

Hi all - have tried all of the above to no avail - when trying all the methods sceming gypsy advised, my laptop is not coming up with what is expected - cannot understand why this has happened when I havent changed anything but am now getting stumped in taking part in things 'cos I cannot verify who I am by clicking on the hyperlink in the email the companies send. any advice greatly appreciated

giraffe69

If you have not got windows explorer on your desk top and search does not find it then look in the start menu. It is found in the sub folder "accessories"

googler

I'm on an XP machine, and when I open Explorer I have a Title Bar with Window title, minimise, maximise, close buttons (at the top) and immediately below that, a toolbar with File - Edit - etc - TOOLS - Help - the Menu Bar similar to third picture at this page

If you don't have this, what do you have?

If you right-click on the title bar, do you get a sub-menu with an option to switch toolbars on and off?

googler

giraffe69 wrote: »

If you have not got windows explorer on your desk top and search does not find it then look in the start menu. It is found in the sub folder "accessories"

OP is getting into Explorer, as per #11, just not getting a Tools option in the Menu bar, AFAICS

virgin_moneysaver

I click on the start menu, windows exporer is the second option, I click on that & it open up 'libraries'

virgin_moneysaver

giraffe69 wrote: »

If you have not got windows explorer on your desk top and search does not find it then look in the start menu. It is found in the sub folder "accessories"

tried doing it that way via accessories, found windows explorer, clicked & .........libraries Ahhhhhhhhhhhhh!!

PaulyB71

On windows 7 it's in control panel - open it up and go to programs - set associations - have a look for html in that list as see what is being used to open them

virgin_moneysaver

I've got as far as control panel, then programmes - where do I go then to find set associations?

when I get inti programmes it gives me 5 options:Programme & features - default programmes - desktop gadgets - click to run app manager - java 32 bit

jayme1

• click start >

• then click 'Default programs' >

• in the box that opens up click 'set your default programs' (top option)>

• in the next screen on the left hand side click on the internet browser you normally use (eg chrome, firefox, internet explorer)>

• then on the right hand side select 'Set this program as default'

that should solve the problem.