Sainsbury's online groceries / Verified by Visa (Halifax Secure)

Pink_elephants_n_lemonade

I use Sainsbury's online grocery delivery service every single week, & have never had any problems with my payment card until last month, when I received the message below:

Sorry, your transaction was unsuccessful.

Halifax Secure helps protect your card against unauthorised use online.

The purchase you have tried to make cannot be completed at this time. We apologise for the inconvenience.

For help, please contact us on 01383 743205 quoting reference C5


I called the number above (fraud dept), answered the security questions, & stayed on the line whilst I tried my card again. Everything went through fine. Now, fast forward 4 weeks, & the same thing has happened again whilst trying to check out my Sainsbury's order :mad: I used the same card last week, the week before, & so on. Going to have to spend more money phoning up. Will cost me a fortune if this happens every month

Has anybody else had this problem?

Ivalore

There has been a number of issues with Halifax of late because their migrating their system servers to Lloyds.