John Lewis Refund Policy

HER

Sorry dont know which board to put this in.

My mum brought some curtains from John Lewis however she found cheaper ones. She lost the receipt. Can someone tell me the refund / exchange policy.

They are worth £80 so could she be issued with vouchers? She paid by cash.

Claire_DC

http://www.johnlewis.com/Help/Help.aspx?HelpId=7#refundpolicy


Refund policy
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Products we are unable to refund or exchange
Once the packaging has been opened on the following products, for reasons of hygiene and safety, we are unable to refund or exchange them unless they are faulty: *

Mattresses, mattress toppers, duvets, pillows, personal grooming products, cosmetics, children’s car seats, CDs, DVDs, tapes or other recording media, software or video.

We are unable to offer a refund or exchange on perishable goods such as food, flowers or plants unless they are faulty. Please see below for our policy on made-to-order products. *

We are unable to offer a refund or exchange on swimwear, lingerie or pierced jewellery for reasons of hygiene.
Delivery charges
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns except for unwanted purchases of furniture, large electrical appliances and outdoor toys. *
Unwanted purchases of furniture, large electrical appliances and outdoor toys
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, electrical appliances or outdoor toys to ensure successful delivery, and to confirm that the product is the right size for your needs. Where large products are returned as unwanted, we reserve the right to make a charge of £50 to cover the collection cost. *
Cancellation of made-to-order products
Should you wish to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 20% of the full selling price. In respect of made-to-order products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.