Comet really bad service.....

Honeybeeandwasps

I'll try and keep this short, On 10th December last year I purchased a Goodmans TV from Comet, Everything has been working fine until I noticed that the surround around the screen has started to come away, I popped into Comet and they arranged for an engineer to ring me, The engineer called and I told him the problem he said it was a cosmetic damage fault and if it gets any worse to take it back to the store because the tv worked fine there was nothing they could do. Yesterday I found that more of the surround is coming away and the screen has become very loose so today I took the tv to the store, They are still saying it's cosmetic damage and they are refusing to even look at it, So it's ok for a screen to come loose........ They are telling me it will cost me £69 for an engineer to look at it but it's under guarantee... I need to know where I stand.

Techhead_2

The SOGA doesn't offer any protections for goods which have been damaged. Its also likely the warranty does not cover damage.

If you can prove (independent report?) that the item is faulty; in that it hasn't withstood normal wear and tear; then you could lodge a claim under the Sale of Goods Act.

geoffky

double post...sorry
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Lip_Stick

Comet needs it's own sub-forum. They're awful.

geoffky

NOT FIT FOR PURPOSE is your way to go...ask them to fix it within 14 days and if they refuse get a report from a independent.
then file a small claim online..i have filed 17 and yet to lose one..take no crap from these shops and use the sale of goods act to your benefit.

[FONT=&quot]Your name[/FONT]

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[FONT=&quot]Today’s date[/FONT]

[FONT=&quot]Dear Sir/Madam,[/FONT]

[FONT=&quot]RE: Faulty goods and the Sale of Goods Act 1979 (as amended)[/FONT]

[FONT=&quot]On [date of purchase] I bought a [description of purchase] from you for [insert price] which has stopped working.

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[FONT=&quot]The problem is [enter description of fault].

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[FONT=&quot]The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and[/FONT][FONT=&quot] fit for any purpose made known at the time of sale to the seller.[/FONT]

[FONT=&quot]This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements. [/FONT][FONT=&quot]

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[FONT=&quot]The law also says I have six [/FONT][FONT=&quot]years from the date of purchase to claim damages for faulty goods.[/FONT]

[FONT=&quot]My goods are not [delete as appropriate - as described/fit for purpose/of satisfactory quality][/FONT][FONT=&quot] and I wish to claim a [delete as appropriate - repair/replacement/refund] of my goods under the Sale of Goods Act 1979 as amended.[/FONT]

[FONT=&quot]Please respond to my complaint within 7 days from receipt of this letter.[/FONT][FONT=&quot]

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[FONT=&quot]Yours faithfully,[/FONT]
[FONT=&quot][your name][/FONT]