eBay Selling Problem

fadetogrey

This may not be the same thing but a few weeks back I was bidding on an item and when the auction ended I was outbid but it did not say the last bid was "winning bid" just "highest bid".immediately after it said the item was relisted by the seller,this continued to happen over 2 days with me bidding on either the same item or one exactly like it and each time I was outbid only to see the item relisted.I contacted ebay to ask about this and was told if there is no reserve then the seller can just re auction the same item again,I can understand not wanting to sell an item if it was hundreds of pounds less than you wanted but the item I was bidding on was within £30 of its "buy it now" price.

Crowqueen

fadetogrey wrote: »

This may not be the same thing but a few weeks back I was bidding on an item and when the auction ended I was outbid but it did not say the last bid was "winning bid" just "highest bid".immediately after it said the item was relisted by the seller,this continued to happen over 2 days with me bidding on either the same item or one exactly like it and each time I was outbid only to see the item relisted.I contacted ebay to ask about this and was told if there is no reserve then the seller can just re auction the same item again,I can understand not wanting to sell an item if it was hundreds of pounds less than you wanted but the item I was bidding on was within £30 of its "buy it now" price.

eBay are again talking nonsense - that sounds a lot like shilling (!) or at least a silly seller who is going to accumulate a lot of negs and a lot of fees.

hermum

OP I would take the hit on the neg, do you have the transcript of the CS call to ebay? If so you should hopefully be able to get it & a strike removed.
You made a mistake in your listing, who hasn't?
Ebay misinformed you though when you tried to rectify the mistake.

Crowqueen

hermum wrote: »

OP I would take the hit on the neg, do you have the transcript of the CS call to ebay? If so you should hopefully be able to get it & a strike removed.
You made a mistake in your listing, who hasn't?
Ebay misinformed you though when you tried to rectify the mistake.

When buyers make a mistake in buying, the usual advice is to hit them with an NPB even if they want to cancel. People are often outraged when they manage to weasel their way out of getting a strike, and justly so in some situations.

Can't see why sellers - who are just as responsible for their own mistakes - shouldn't take the hit.

It's OP's mistake for neither checking the warranty beforehand nor listing at an acceptable start price that he was prepared to accept if it came to that. Taking responsibility for mistakes - and making the sacrifice of a policy strike or a neg - usually means you don't make them again.

MissGivings_2

soolin wrote: »

I think people are misreading the thread. Ebay and OP appear to have got them selves confused as to whether it is possible to cancel an auction or not.

OP, it should have been possible for you to close the auction , I odn't know why it wouldn't allow it once you originally tried to cancel all the bids. The person who came in and bought at start price, after you had removed the other bids does have a winning bid- however you cannot be forced to sell it to him. I'm sure someone will tell you about the court case and the yacht where someone did sue for breach of contract- but being realistic the buyer will probably be cross and leave you a neg, poor stars and posisbly make a non performing seller complaint. If oyu have a note of who you spoke to at ebay who gave you the advice about cancelling they might even- as a long shot- remove the feedback.

Yes you have made a mistake, but I think suggesting you let the PC go at £10 when you were trying to put things right is not good advice and i htink we need to be realistic here . You rmistake was not a lot worse than many of us have made in the past, it is just for you an expensive one and personally I would risk my account rather than lose £500.

The Op mentioned that the buyer did not want to cancel and that the buyer was 'unhappy' and wanted to pay more.

The only alternative is don't sell it and risk the negatives, right.

The only way to charge more for the computer on this particular transaction would be to add a surcharge on the invoice, not allowed.
(or sell to buyer off eBay after cancelling.)

And why sell cheap to keep buyer sweet when you could keep your computer to re-sell?

But the OP would also need to consider whether the computer is still worth £500 without a transferable warranty.

(Recouping her losses from this original sum from a buyer seems to me not right in this situation since the computer's possibly not worth the same as when listed because of the warranty.)

OP, the only other route you have is eBay CS who's advice you took after you realised your mistake, as soolin suggests.

I hope they can help you

soolin

Crowqueen wrote: »

When buyers make a mistake in buying, the usual advice is to hit them with an NPB even if they want to cancel. People are often outraged when they manage to weasel their way out of getting a strike, and justly so in some situations.

Can't see why sellers - who are just as responsible for their own mistakes - shouldn't take the hit.

It's OP's mistake for neither checking the warranty beforehand nor listing at an acceptable start price that he was prepared to accept if it came to that. Taking responsibility for mistakes - and making the sacrifice of a policy strike or a neg - usually means you don't make them again.

If you read the thread someone asked about a warranty that was not inferred or implied. Buyer correctly phoned ebay CS for advice and they told him to cancel the listing and relist.

OP cancelled all the bids but was unable to cancel the final start price bid before auction finished.

I see nothing malicious or deliebrate in this, just a horrible situation that all got out of hand. Seller is unliekly to escape without a neg and poor stars, so is not getting away with it. I think suggesting he sells it for £10 is unrealistic.