E van insurance

sandraroffey

ok. so we did theletter of complaint and told them that they had 10 days to respond or it was going to the financial ombudsman


they have refunded lots... waived the £75. admin fee but have still charged the £25 fee for something.... and the cheque is in the post. just over £200.

just shows what a letter of complaint will do.

thanks all for your responses.xxxx

mikey72

Good, sometimes they need to be prodded to do things correctly.