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sportsdirect.com order

Logan23
Logan23 Posts: 5 Forumite
in Praise, vent & warnings
Hello. I have ordered shoes from an online retailer, but i didn't been at home on time to receive and delivery service returned them back one month ago. I'm still waiting to get a refund, i sent few emails to get some info but didn't receive an answer. Any suggestions how to get money back?

Comments

  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    how long were they sat at your local sorting office for?
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • Logan23
    Logan23 Posts: 5 Forumite
    Around 15 days
  • Elle7
    Elle7 Posts: 1,271 Forumite
    Have they actually agreed to give you a refund?

    I have experience with a large supermarket and when this type of thing happened, we simply waited for the customer to contact us to pay for delivery again. We didn't offer a refund as we had completed our side of the contract.
  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    sportsdirect.com say their courier will attempt 3 deliveries before returning the item. give sportsdirect a call.
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • Logan23
    Logan23 Posts: 5 Forumite
    sportsdirect.com don't have a telephone number. As soon as they receive parcel back they do a refund. I have sent one more e-mail to customer services.
  • Logan23
    Logan23 Posts: 5 Forumite
    Finally answered:eek:

    Dear Artjoms

    Thank you for your email.

    I have refunded you for the returned goods.

    Please accept my apologies for the inconvenience caused.

    Kind Regards,
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Elle7 wrote: »
    Have they actually agreed to give you a refund?

    I have experience with a large supermarket and when this type of thing happened, we simply waited for the customer to contact us to pay for delivery again. We didn't offer a refund as we had completed our side of the contract.


    But you haven't. Your contracted to deliver the goods to the customer, if the customer hasn't received the goods you clearly haven't fulfilled that.

    Saying that, they would be within their rights to make a reduction to cover return costs if their terms permitted it
  • Logan23
    Logan23 Posts: 5 Forumite
    I receive my refund!!! Its amazing!! Best internet shopping expirience:beer:
This discussion has been closed.
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