eBay Chargeback Advice Required

frivolous_fay

Part-Time_Samurai wrote:

Just to confirm. I sent the item by special delivery so I do have proof of reciept. I am aware that I have been scammed, but what have eBay and Paypal done to earn their fees and protect their customer?

Unfortunately you have to meet paypal half-way, and help protect yourself. If you go through the T&Cs you'll find you are pretty vulnerable if you send to an unconfirmed address.

There's not much you can do about claiming an unpaid item, as it's so long after the transaction date.

John_Pierpoint

Hi Part-Time Samurai,

You have my sympathy, as you have been left holding the can.

For the point of view of someone who has had a similar amount extracted from their credit card over Christmas, you can search my postings on the credit card section, or do a search for "scumbag" and checking the recent entries.

I am not clear from your postings if you supplied the goods to the address of the pay pal account holder BUT the account holder is claiming they never ordered them OR you have delivered the goods to the (fake) address used by a crook, who had taken control of a legitimate pay pal account ?

In my own posting, I have observed that the primary objective of the Police is to "keep the peace" so I wouldn't expect any help from them - they are supposed to keep you the victim in the loop. However, if they try and pretend that this is a civil matter, it is nothing to do with them unless your customer complains to them about harrasment. I cannot see how going to check that the goods have been delivered correctly and are now working as expected then politely asking for payment, could possibly be defined as harrasment ?

If it is in my neck of the woods, do you want me to come as a witness ?

Regards,

John

PS In the BBC R4 "moneybox" program of mid November there was an item announcing that from November 2007, as far a cheques are concerned, the following standards had been agreed with the Office of Fair Trading:

Interest starts 2 days after being paid in.

Money available after 4 days.

Clearance guaranteed (ie no charge back) after 6 days; unless the account holder has been involved in the fraud.

(presumably these will be working-days).

I cannot believe that Pay Pal is a unique financial organisation, so someone needs to define what rules apply to it.

The banks are hoping that their risk will be limited as universal electronic clearance should be limiting the use of cheques by then.

Perhaps you can get chapter and verse from the OFT on the status of Pay Pal ?