first plus ppi

mo_b_73

Hello its taken 11 weeks but finally a reply from LLoyds the underwriters of first plus when i took loan out im just gonna put what they say sorry if i run on but not sure what to do next . I am very sorry that your complaint has not been resolved yet ,but i would like to give u an update one the detailed and extensive work that has been undertaken thus far.We have been working very closely with the LLoyd's syndicates involved,their solicitors and the Financial Ombudsman Service (FOS).LLoyd's believe that complaints should be dealt with by the original vendor of the policy where they relate to the way in which the insurance policy was sold,rather than the policy itself.Accordingly,where the complaint does relate to the sale of the policy the syndicates do not believe that FOS has jurisdiction over the syndicates in respect of the complaints.It is our understanding that the FOS will be considering a number of "lead" or "test" cases (which they will select themselves) to determine whether this is correct.I am afraid that until we have recieved FOS' rulings on these cases,we are not in a position to provide you with a response on your case .It would also be remiss of me not to informyou that once the Ombudsman's decisions are recieved the syndicates have the right to seek a judical review.Whether or not they will do so is not something upon which i can comment at present.However,we will seek to contact you very shortly after the decisions have been made.I apologise for the lengh of time this seems to be takeing but as i sure you are aware, the selling of PPI is an industry wide issue and the volume of complaints and the complexity of the issues mean that it is takeing time to resolve.Please be assured we will take the necessary steps to update you as soon as possible. CAN SOMEONE PLEASE EXPLAIN THIS TO ME AND WHERE DO I GO FROM HERE IS IT A NO ANY HELP WOULD BE GREAT THANKS.

amersall

Hi there, you will have to wait i am afraid,this is being looked at and you should let this run its course.
I know this may not be good news for now,but see this through to the end.