Halifax has doomed me for life...!

Natural_Born_Klingon

Yup. (drat - need more characters - strange forum thing! :-) )

regularsaver1

The charges for credit cards are £12 (been reduced)

There are different departments and the credits cards is separate - instead it might be worth contacting customer relations though as a complaint?

Natural_Born_Klingon

True, but aren't people still claiming the full charge back, especially ones before the OFTs comments?

From the sound of Jinx's original post, though, its still well worth the (minimal) effort even if it is anything above £12!

As for complaining to a different department, it sounds from the original post that Jinx has complained to just about everyone!

regularsaver1

and past ones I suppose that were above £12

I'd say customer relations as a complaint

Robert_Sterling

Natural_Born_Klingon wrote:

Yup. (drat - need more characters - strange forum thing! :-) )

You must have 10 characters but see below

jinx36

After all the helpful response here I think my job-for-the-weekend is going to be adding up all the statements' worth of charges I can find and get writing!!!
Thank you