Ebay Log In - problem with computer?

gallygirl

I have had problems with ebay most of this afternoon - it was ok this morning. It logged me out & since then I have been unable to get back in - i was told I was entering the incorrect password, got them to phone with log in PIN, enter new password twice and am told they don't match - I have witnesses on more than one occasion!

I phoned ebay who said they thought I had browser errors but talked me through a different reset - but as soon as I went to sell something it asked me to put my password in & I am back to square one.

I have tried with ie, firefox & chrome & all are the same.

The only thing I've done differently in the last few days is download a programme called Rapport - needed for Smile banking & supplied by them. I can't see how that could have affected anything & ebay was ok till around 12.30.

Any suggestions?

Thanks.

GunJack

have a search through the techie board - rapport is a known pain in the a$$ of a program. It is not compulsory, or supplied by your bank. If your issues have only been since you installed it, remove it using revo uninstaller and try ebay again....

gallygirl

GunJack wrote: »

have a search through the techie board - rapport is a known pain in the a$$ of a program. It is not compulsory, or supplied by your bank. If your issues have only been since you installed it, remove it using revo uninstaller and try ebay again....

Thankyou. After a tortuous process I have managed to uninstall and all is well (& have just listed some nice tops if anyone is interested ).

Will be back tomorrow asking how to log on to my bank without it...;).... Actually, I have just managed to log on to bank account with no problems, so totally confused now

Thanks again.

GunJack

rapport is a "security" prog, which incorporates keylogger technology which a lot of banks have been conned into endorsing - you do not have to use it, nor do you need it to log in to your bank.

spud17

I have had problems with ebay most of this afternoon - it was ok this morning. It logged me out & since then I have been unable to get back in - i was told I was entering the incorrect password, got them to phone with log in PIN, enter new password twice and am told they don't match - I have witnesses on more than one occasion!

I seem to recall reading that it stops you having the same password for more than one situation, not really a good idea anyway, but could be the reason you had the original problem.
Not that I am defending Rapport, I refuse to have it and would never recommend it based on the problems we see on this forum.

gallygirl

Thanks all. I don't have the same password for anything except sites I log into for competitions so that wasn't it. In fact my ebay & paypal log ins are both very obscure, based on something that was on TV when I had to change them. Anyway, seems to be ok for now so fingers crossed.