Call recording server

Lil306

I'm interested in designing a system that I can record all my telephone calls into the house (in / out)

Excluding legality issues what is the best way to design the system.

Would the telephone line need to be routed via an expansion card hooked up to the PC (i.e RJ11 in and an RJ11 out) or could I do it another way (i.e Skype)

I'd like to use an Avaya PBX (or Cisco) based system since I like them I just don't know exactly how it's setup since it's new territory to me - please advise

Thanks,

Malefic_2

If you don't mind setting up your own VoIP server on a Windows box, take a look at 3CX. There is a free version for home users (or used to be, haven't used it for a while) but you can record calls quite easily using it especially if you can get your hands on SNOM phones (just hit the record button).

Was nice and easy to set up - a lot easier than a Linux Asterisk setup anyway!

HTH,
Ry

TakeThis

No problem with legality, as long as it is stated that you will be recording the call. The the caller/recipient has the option to refuse.

fwor

Malefic wrote: »

a lot easier than a Linux Asterisk setup anyway!

Having done a few of these - purely as experiments - in the past, I'd agree that doing it from scratch yourself is just unpleasant, but there are quite a few pre-built ones around (last time I looked, Trixbox, PIAF, AsteriskNOW! and Elastix were the main ones but the names change frequently). They all offer remote browser-based management and worked (mostly) straight out of the box.

Assuming you are looking at fixed line rather than VOIP, you'll need an interface card such as this one, which can handle up to four lines in or out.

savemoney

Truecall does it via sd card> its main purpose is to filter calls no cold calling but with added sd card and software on that card you can set it to record all calls or just some by pressing button on the truecall or phone it like a pvr of phones

You can record calls for own records you dont need to tell them unless you disclose the conversations to a 3rd party

moonrakerz

TakeThis wrote: »

No problem with legality, as long as it is stated that you will be recording the call. The the caller/recipient has the option to refuse.

As the majority of businesses now tell you that the call is being recorded - can one assume that they have no objection to you recording it as well ? So do you have to tell them ?

patman99

Saw a demo of this back in the late 1990's using an Acorn Archimedes. It was able to record incoming.outgoing calls, log received/dialed numbers, divert calls, play personalized messages depending on the incoming number, block numbers and calculate your phone bill.

ariba10

This is what we have used for a number of years and it is very good.


http://www.amazon.co.uk/PHONAPART-Automatic-Telephone-Conversation-Recorder/dp/B000JG4KE2

We keep a stock of old tapes as spares and when we get something we would like to keep for reference we change the tape and put a label on it.

You only need to inform the caller, if you intend to involve a third party.

It is mainly used on insurance and other renewals but you will find it useful in many ways.

Lil306

ariba10 wrote: »

This is what we have used for a number of years and it is very good.


http://www.amazon.co.uk/PHONAPART-Automatic-Telephone-Conversation-Recorder/dp/B000JG4KE2

We keep a stock of old tapes as spares and when we get something we would like to keep for reference we change the tape and put a label on it.

You only need to inform the caller, if you intend to involve a third party.

It is mainly used on insurance and other renewals but you will find it useful in many ways.

Stupid that amazon posts a link to a wiring kit

Anyway, thank you to everyone for all the posts. I'm trying to stay away from tapes and going into the digital age of storage with Hard Drives due to the large capacities it can handle.

House phones are boring anyway, but Avaya and Cisco are WAY more phone. VOIP all the way

Thanks to everyone for the suggestions and I'll certainly check them out

scotsbob

moonrakerz wrote: »

As the majority of businesses now tell you that the call is being recorded - can one assume that they have no objection to you recording it as well ? So do you have to tell them ?

Well when you hear the recorded announcement that says "calls may be recorded" you can take that as an invitation!