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Can I seek compensation from my former insurer?

brendanandrewoneill · 2011-10-01 17:26:27

Hello I recently had my car broken into and items stolen. When I called my insurance to inform them of the incident, and to begin the claims procedure, I was informed that my policy had been cancelled by my insurers, because I had not paid my premium. Now, I had paid the premium in full over the phone using my debit card…

Comments

MarkyMarkD Posts: 9,912 Forumite

2 October 2011 at 6:55PM

You are not responsible for making sure that someone collects a payment which you have authorised them to make.

They are responsible for taking it, and contacting you if they are unable to do so. But it appears they did, by writing to you cancelling the insurance. (Presumably giving 7 days' notice as well?).

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