BT Broadband Problem Solved

soay_2

Having been a previously satisfied BT customer I had been experiencing slow & intermittent speeds for the last fortnight, eventually being unable to even view a youtube video.
Call Centre not any help but after searching this Forum I came across a reference to changing the Hub channel. I looked up in the booklet which came with the Hub to see what to do,changed the channel from 11 to 2 & Hey Presto everything back to normal for the last 24 hours.

I'm just posting this information in case it might help any more non techie people with a speed problem.

ChiefGrasscutter

soay wrote: »

Having been a previously satisfied BT customer I had been experiencing slow & intermittent speeds for the last fortnight, eventually being unable to even view a youtube video.
Call Centre not any help but after searching this Forum I came across a reference to changing the Hub channel. I looked up in the booklet which came with the Hub to see what to do,changed the channel from 11 to 2 & Hey Presto everything back to normal for the last 24 hours.

I'm just posting this information in case it might help any more non techie people with a speed problem.

Sounds like your are referring to wireless channels.
If so....then it's not actually the 'broadband' that is slow, it's the wireless connection between your router/modem and your PC that is slow.
Then it's because all your near neighbours are on the same/nearby channels - and its interferring.
Google 'inssider' as a free program from metageek that will list all nearby wireless systems and the channnels they are on. You can then set your wireless to an unused channel.

Though in practise, if your want max speed - don't use wireless, use hard wired cat5 cabling from the router/modem to a cat5 rated outlet in the room your want to use.

soay_2

Thankyou Chiefgrasscutter for your reply.

As I live on a farm I have a neighbour about 300 yards away & no others within half a mile.
Would my wireless channel be affected by these please?

GunJack

soay wrote: »

Thankyou Chiefgrasscutter for your reply.

As I live on a farm I have a neighbour about 300 yards away & no others within half a mile.
Would my wireless channel be affected by these please?

not only other routers, but mobile phone signals and all manner of other electrically-generated interference around the same frequency will do it...you're lucky you solved it with just a change of wifi channel