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Doing some work training.
dickibobboy
Posts: 1,061
Forumite
in Techie Stuff
Well i work with computers but starting to go another way and just thought if you could give me some information about each section
I am going training as a IT Technician/Support for a company with about 100< staff
The key tasks of the job are.
General Administration
Systems Checking
PC Maintenance
Domain Configuration
Report Writing
Fault detection
Fault Analasys/Repair
Preventative Maintenance
Answering Help Desk Calls.
If anyone could give me any information of what would be invloved for a compnay. I have never done anything like this and would like to read more information on each section. I have a couple of month untill i go.
Things like Fault Detection i understand but mosto f the rest i would like to know more about from people who actually do it!
Thankyou!
I am going training as a IT Technician/Support for a company with about 100< staff
The key tasks of the job are.
General Administration
Systems Checking
PC Maintenance
Domain Configuration
Report Writing
Fault detection
Fault Analasys/Repair
Preventative Maintenance
Answering Help Desk Calls.
If anyone could give me any information of what would be invloved for a compnay. I have never done anything like this and would like to read more information on each section. I have a couple of month untill i go.
Things like Fault Detection i understand but mosto f the rest i would like to know more about from people who actually do it!
Thankyou!
Things that are free in life are great, well most of the time :beer:
0
Comments
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although its aimed at education this may be of use
Framework for ICT Technical Support
http://www.becta.org.uk/tsas/0
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