Charged £6 for 4 texts

Hornet_WFC

I have never subscribed to any premium nos on my mobile in the 5 years of being with Virgin Mobile, this month on my bill I have 4 premium messages charged at £1.50 each. Virgin say I have to report to the regulator, which I have and until then my £6 is lost, the number is untraceable by VM and the regulator so far!

Number Texts from is 70035938, can't even remeber getting them but they were all on same date over an hour.

Any other ideas how to get the money back, it was 2 weeks ago so hopefully no more coming.

Thanks

Falafely

This is not much help im afraid but both my mum & my sister have had a similar thing, and unfortunately 1 provider said there's nothing they can do for my Sister (3), my mum got the charges back (voda).

If ever you get a text from a premium number text back "STOP." If they carry on texting you have better chances of claiming back the charges.

NFH

If you tell Virgin Mobile that you dispute the charges and that they are a billing error or fraudulent, then the onus is on Virgin Mobile to prove that the charges are correct and that you incurred them. If they cannot do this, then they cannot charge you for them.

crazyguy

Try here:

http://www.phonepayplus.org.uk/Number-Checker/Check-a-Number-Results.aspx?ncn=81515

wantmemoney

Hornet_WFC wrote:

the number is untraceable by VM and the regulator so far!

Number Texts from is 70035938

I believe you may have missed a zero from your number

Firstly VM are feeding you a load of bullcrap.

Virgin Mobile uses the T-Mobile billing platform

700035938 is a Virgin Mobile billing code they use to identify the Aggregator (Service Provider) on whose behalf they are debiting your account.

When VM debited your account they kept about 50% of the £6.00 before passing the rest on to the Aggregator.

If the 'number is untraceable' how the hell do they know who to send to and share your money with.

here's your number
http://whocallsme.com/Phone-Number.aspx/700035938

and here are lot more Virgin Mobile/T-Mobile customers that are complaining about these strange '7000xxxxx' numbers

http://whocallsme.com/Phone-Calls.aspx/700

[EDIT] the whocallsme sites appear down at the moment

Hornet_WFC

Cheers 3 lots of good advice, it is out of order someone can do this, you could run up masses of charges through no fault of own and with very little comeback, surely law needs changing on this?

I'll pursue all three mentioned above, thanks again.

Hornet_WFC

Yes correct that is the number. That link to other complainers didn't work? Just seen your edit, so you suggest back to VM first as I never subscirbed to this no. or any no..

wantmemoney wrote: »

I believe you may have missed a zero from your number

Firstly VM are feeding you a load of bullcrap.

Virgin Mobile uses the T-Mobile billing platform

700035938 is a Virgin Mobile billing code they use to identify the Aggregator (Service Provider) on whose behalf they are debiting your account.

When VM debited your account they kept about 50% of the £6.00 before passing the rest on to the Aggregator.

If the 'number is untraceable' how the hell do they know who to send to and share your money with.

here's your number
http://whocallsme.com/Phone-Number.aspx/700035938

and here are lot more Virgin Mobile/T-Mobile customers that are complaining about these strange '7000xxxxx' numbers

http://whocallsme.com/Phone-Calls.aspx/700

wantmemoney

Hornet_WFC wrote:

That link to other complainers didn't work? Just seen your edit, so you suggest back to VM first as I never subscirbed to this no. or any no..

the links appear to work now.....and yes as NFH advises put the ball in VM court and keep it there...it's their number and their client who they are billing for.

This whole Premium Rate Industry appears to be riddled with unscrupulous dishonest companies

Hornet_WFC

So only place to go is the regulator if VM refuse, I cannot txt the 7000 no. STOP as it doesn't exsist. I presume they'll sebd more as whoever it is has my no. somewhere.

OneADay

What is the content of the text message?
Phonepayplus are the people to report (as suggested earlier by another poster) - best to phone and speak to them.