MSE News: EDF pulls cheapest energy fix 30 September 2011 at 9:12AM in Energy 10 replies 2.1K views

Former_MSE_Helen

This is the discussion thread for the following MSE News Story:

"The cheapest energy deal where unit prices cannot rise has today been axed, as consumers struggle against rising costs ..."

Read the full story:

EDF pulls cheapest energy fix

Froggitt

Received this morning.....

As an EDF Energy customer on one of our fixed tarriffs, blah blah blah great fixed price deal blah blah blah.

The good news is..........this is going to continue. Blah blah you won't be affected by this rise.

Like I thought the price on a fixed rate tarrif were going to go up. Duh. Why spend a stamp, letter and envelope telling me nothing.

Pincher

Never mind, they'll re-surrect it again like last time.

Maybe they have trouble counting higher than two?

bondy01

Froggitt wrote: »

Received this morning.....
Like I thought the price on a fixed rate tarrif were going to go up. Duh. Why spend a stamp, letter and envelope telling me nothing.

Just what I thought when I read mine. They do mention about difficulties contacting them in the summer. Also notice in the T & C's that they will send me a bill at least once a year. Could I have it every quarter like the last 30 years please?

Robisere

@Froggitt:

Check the small print! If they encounter "unforeseeable circumstances" (or some such waffle) they have the option to raise the price!

I received the same message myself last week. The reason why EDF are telling us that that we won't be affected, is on the off-chance that some of us do read the small print. (i.e. Terms & Conditions)

Having said that, I took MSE advice and moved from Scottish Power @£90 a month (with written notice of pending 10% and a further additional 9% increases) to EDF @ £72 a month. We have only electricity, with Night Storage heating. As disabled Seniors in Sheltered Housing, we are somewhat more chuffed with our present tariff!

If that changes at the end of the present deal, we shall check out other suppliers and vote with our feet. That is what we do now. Keep abreast of MSE and keep hitting the keyboard, folks!

THANKS, MSE!

Froggitt

Linky link please Rob.

Ive only found this

3. Whilst You are supplied on the FF2012 tariff You will not receive any further price increases until after 31 December 2012 (‘End Date’).

here http://www2.savetodaysavetomorrow.com/documents/FF2012-TCs.pdf which isnt my tarrif but is a similar EDF fixed tarrif.

grahamc2003

Robisere wrote: »

@Froggitt:


Having said that, I took MSE advice and moved from Scottish Power @£90 a month (with written notice of pending 10% and a further additional 9% increases) to EDF @ £72 a month. We have only electricity, with Night Storage heating. As disabled Seniors in Sheltered Housing, we are somewhat more chuffed with our present tariff!


THANKS, MSE!

I'm sure you know this already, but just to clarify, your tariff isn't your DD payment. Although your fixed tariff is unlikely to change during the fixed term, your DD could well change, particularly as frequently suppliers quote lowish dd payments (which they know won't cover the useage) to attract custom, then raise it a few weeks after the switch.

It may be prudent just to put aside a little extra each month unless you are certain your new dd covers the bills.

Sandmonster

Beware though that EDF seem to be in a bit of a meltdown at the moment - has taken since June to switch and still not there yet!

To quote from their customer service 'person':

We are currently upgrading our systems to enhance our customer service; as a result we have seen higher than usual volumes within our business and this is inevitably impacting our ability to respond promptly. I regret that your impression of EDF Energy is not good at present and would like to assure you that this is not typical of the level of service we strive to provide. You have my assurance that your comments have been noted in our records. I have registered your views on our company complaints database.

Garchbo

I applied to get this fix yesterday (29th Sept). Does this now being pulled mean I will receive the fixed prices until Sept 2012 or not?

If not, will I be able to change suppliers if needs be when my original term was due to end in November?

Sandmonster

Garchbo wrote: »

I applied to get this fix yesterday (29th Sept). Does this now being pulled mean I will receive the fixed prices until Sept 2012 or not?

If not, will I be able to change suppliers if needs be when my original term was due to end in November?

You should get a 'cooling off' period before the switch becomes permanent in which you can change your mind & thus be back on your previous supplier / deal.

Airmike23

garchbo if you accepted tariff while stil for sale then you will get it even tho now withdrawn for general sale.