Received EMAIL from customer care tsb

Pompey254

I dont know what the right hand is telling the left hand at the minute.

There now saying that they wont be adding 8% interest to refund, and that now they aim to get refund within the next 21 days. (ALSO SAID ANYTIME SCALE PREVIOUSLY PROVIDED GIVEN CAN ONLY BE TAKEN AS A GUIDE))):mad:

I was told yesterday that the cut off date was 7th october and that if id not heard anything to call them.


Im gonna go to sleep for a very long time, the excuses are getting to wear thing at the moment :money::eek:

di3004

wisey254 wrote: »

I dont know what the right hand is telling the left hand at the minute.

There now saying that they wont be adding 8% interest to refund, and that now they aim to get refund within the next 21 days. (ALSO SAID ANYTIME SCALE PREVIOUSLY PROVIDED GIVEN CAN ONLY BE TAKEN AS A GUIDE))):mad:

I was told yesterday that the cut off date was 7th october and that if id not heard anything to call them.


Im gonna go to sleep for a very long time, the excuses are getting to wear thing at the moment :money::eek:

Hiya

Is this credit card ppi?
It seems this is happening with most recently.

I assumed if they confirmed the complaints upheld, and state they will calculate in the same guidelines as the FOS, they must therefore refund the interest as well.

Ipswich1984

wisey254 wrote: »

I dont know what the right hand is telling the left hand at the minute.

There now saying that they wont be adding 8% interest to refund, and that now they aim to get refund within the next 21 days. (ALSO SAID ANYTIME SCALE PREVIOUSLY PROVIDED GIVEN CAN ONLY BE TAKEN AS A GUIDE))):mad:

I was told yesterday that the cut off date was 7th october and that if id not heard anything to call them.


Im gonna go to sleep for a very long time, the excuses are getting to wear thing at the moment :money::eek:

I got a similar response, asking that I give them 21 working days to calculate and issue my refund. Must be a difficult calculation to take that length of time especially as they said someone is already working on it.

So I make that the 31st October, I wont hold my breath that I have heard anything although god help them if I still havent heard by then.

Pompey254

di3004 wrote: »

Hiya

Is this credit card ppi?
It seems this is happening with most recently.

I assumed if they confirmed the complaints upheld, and state they will calculate in the same guidelines as the FOS, they must therefore refund the interest as well.

No it was a loan

di3004

That's odd then, I assumed they would have to add the 8% interest!