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Overcharged by 2 supermarkets today!!

OK, day off, so rushed round to do the weekly shop. First stop-Tesco. Bought a few items, 6 of which were on multi buy offer, special offer at £1, but, also buy 3 for 2. The discount never came off, so then had to Q at CS for what seemed forever to get my DTD £4.

As Tesco didn't have all I needed, 2nd stop-Asda. There, I also bought some things on multi buy, same story at checkout-no discount.
Another 10 min wait at CS to get my £4+ money back, not even a sorry, and certainly no wiff of this £2 gift card I've since found out you should get if overcharged.

This is MY DAY OFF, it's bad enough having to go shopping in the first place, but to then have to Q at CS for them to correct their error!

I do religiously check my receipts, but I wonder how many don't? How many think they're getting a good deal, when they're not?

OK, rant over, back to the housework...............
"Hope for the Best
Prepare for the worst"
«1

Comments

  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    holy shit monkeys, YOUR DAY OFF?

    you can claim compo for that. probably.
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • aloise
    aloise Posts: 608 Forumite
    Part of the Furniture 500 Posts
    Same here, shopped at Asda yesterday, 3 for £9 on cat food didn't come off, Morrison's today 1/2 didn't come off for a frozen meal. Sick to death of it.
  • fozmcfc
    fozmcfc Posts: 3,098 Forumite
    Part of the Furniture Combo Breaker PPI Party Pooper Debt-free and Proud!
    edited 29 September 2011 at 6:51PM
    Quite often happens in Asda for me, particularly if you use the self service tills it seems. Got home twice in the past before I noticed it.

    Other times I have actually thought hold on lets check before I have left. Even then to get 50p - £1 back isn't worth the queue at the CS desk.

    Unfortunately the debate has been done to death, even appearing as a topic for investigation on TV programs such as Watchdog.

    All they seem to reply is along the lines of sorry but sometimes our systems don't work as they should do.I bet the largest supermarkets are conning people who don't check out of thousands a week.
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It happens so its not new, oh wow your day off, ive queued up for stuff on my day off but i just get on with it and get out asap
  • DCFC79 wrote: »
    It happens so its not new, oh wow your day off, ive queued up for stuff on my day off but i just get on with it and get out asap
    Oh i'm sorry, thought this was the place to vent? I was trying to point out that MY time is precious to ME, and I don't want to particularly waste MY time standing in a queue in order to correct something that shouldn't still be happening. Vent over........
    "Hope for the Best
    Prepare for the worst"
  • korky69
    korky69 Posts: 525 Forumite
    Tenner off voucher a morrisons only took £3 off, pointed it out before i'd paid though
  • i'd have more sympathy if you didn't say Q and CS. I got that far and then started thinking about James Bond's mate getting mugged.
  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    this is a first for me on here - i'm going to apologise for the unnecessary tone of my reply

    frame it, you wont see a similar apology from me again on these boards
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • i'd have more sympathy if you didn't say Q and CS. I got that far and then started thinking about James Bond's mate getting mugged.
    Sorry, got a bit carried away with my rant, I just assumed that people reading would know that Q meant Queue, and CS-Customer Services. Should never ASSUME, I know. Out of interest, I keep seeing AFAIK mentioned on these forums, what does this mean??
    "Hope for the Best
    Prepare for the worst"
  • redped
    redped Posts: 794 Forumite
    Part of the Furniture 500 Posts Name Dropper
    AFAIK = as far as I know
This discussion has been closed.
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