We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

How long for a faulty item can you return?

Options
I purchased a Gro-egg from mothercare and within 6 months it became faulty - apparently a very common fault.
They exchanged it albeit with a grudge as the receipt i had stated 21.99 and they sell them for 22.50, not sure why this was a problem but they had to call managers and checked their systems as they said theyve never sold them at 21.99??

Anyway i got the new one and suprise suprise this is now doing the same thing.
I emailed Gro company as i couldn't locate my receipt, i am yet to receive a reply!
However last night i found the receipt. Its slightly older than I thought (thought it was approx 6 months but this is actually how long ive used it, i actually got it 03.10.10)

With the problems with Mothercare last time, are they obliged to either refund or exchange as it is within 12 months just.

Comments

  • It is down to yourself to prove that the fault is inherent although this can be costly and difficult to do with some items (as with yours I wouldn't know where you could take it to get such an opinion).

    If I were you I would go in and be polite and see what they do. Read the FAQs with regard to how to proceed if they say no.
    Thinking critically since 1996....
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.