Returning an Internet ordered item

DomConway

Hi there

After a quick bit of advice on a return to an Amazon seller if anyone can help please! I bought a beard trimmer but I'm really disappointed with its performance so I contacted the seller via Amazon and they agreed I could return it, but omitted the address I should return it to. I responded to their message asking for the address, and received a message from a different member of staff at the seller saying that I could not return it as the item had been opened. I responded that someone had already agreed I could return it and received another response saying I can't as it has been opened, as per their returns policy and apologies for the misunderstanding.

So... if they have authorised my return, can they now say I can't send it back? Any thoughts appreciated!

Thanks
Dom

Oliver14

Just open an amazon A-Z claim

arcon5

You can cancel within 7 working days of receiving goods by notifying them in writing (distance selling regulations). The fact it's opened changed nothing.

Remind them of this.

wealdroam

"disappointed with performance" suggests that you have used it.

Being a beard trimmer, I can imagine discussions about hygiene being raised.
Not that it is a valid excuse of course.

OP, expect a bit of difficulty here.

You might like to read the OFT's Guide to the Distance Selling Regulations.