Can you help please

Ches

Since the Halifax had their changeover ? the w/e of 12/13th I haven't been able to access my on-line account from this PC using Internet Explorer. I can access it via my OH's laptop which is Internet Explorer and from this PC using Firefox. Anyone have any idea why this could be as I haven't a clue. I contacted the Halifax helpdesk but although they e.mailed back to say they would deal with the problem within 24 hours I have heard nothing since and as I can access the account as stated, I guess the trouble is with this PC and not at their end. BTW I get a message above the sign in page that says its blocked because its not a secure site.

santer_2

This can happen if the browser cache is corrupt in some way

Internet Explorer 8 and above

1. From the Safety menu in the upper right(may be the general tab), click Delete Browsing History... .
2. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.
3. Click Delete.

http://kb.iu.edu/data/ahic.html

The above will probably take off any saved log in information, so make sure you have a note of those

Ches

Thanks Santer I will have a go. Received an e.mail from Halifax tonight saying they have fixed the problem but its still the same. I will do as you suggest.

Ches

Have done as you suggested but still get the message 'Internet Explorer has blocked this website from displaying content with certificate security errors' and I still can't access.

santer_2

This has the manual instructions to reset IE or you can run their automatic fix

http://support.microsoft.com/kb/923737

As per the answer here, check windows update, optional updates for root certificate update(s) If there are any, install those

http://answers.microsoft.com/en-us/ie/forum/ie8-windows_xp/internet-explorer-has-blocked-this-website-from/45ddb34b-3ea6-45b5-b26b-22c37af5b6c5

debitcardmayhem

Hello you said "BTW I get a message above the sign in page that says its blocked because its not a secure site."
Check the time and date on your PC, I bet a pound to a pinch of security certificate that the date is wrong and the battery is flat on the motherboard.

Edited: Of course I may be wrong but simple is often best....

Ches

Thanks but date and time are correct. Nothing I have tried so far has worked but I keep trying.

free4440273

Ches wrote: »

Thanks but date and time are correct. Nothing I have tried so far has worked but I keep trying.

try clearing out any detritus with the free ccleaner, then update to the latest ie and reboot and then try.

Ches

I have tried the ccleaner and have defraggled. Have tried everything suggested on the microsoft helpline and have deleted history and cookies. I have updated to latest IE and am apparently not running any addons (not that I know what they are anyhow). I have added Halifax website to my trusted sites. Nothing has helped and I am still getting that message. Thankfully I can access via Firefox but its irritating nonetheless. I use AVG as a firewall and although this may be a dumb question, do you think this might be blocking it and if so why would it be blocked on IE and not on Firefox.