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Security Tag on M and S coat
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The coat had a security tag on, big deal it happens very often. You will be able to get it removed as people have already posted.
With regards to compensating your mother, first of all, you point out that your mother is 77, so that must be relevant to you.
If she was freezing, during the walk from the airport to the plane, why didn't you just let your mum wear your jacket? Another problem easily solved.
Was it so cold in Spain that your mother needed that particular jacket, did she not have any other item of clothing that would suffice?
Calculating compensation on the walk from the airport to the plane, hmm I would say M&S could probably stoop to a £5 gift voucher just to get rid of you. :rotfl::rotfl:0
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