Harrods Online - Hopeless!

Dennis99

I thought I would treat the OH to a Moulton Brown gift set for her birthday next week (45 shhhhh ) and for a silly twist thought I would get it from Harrods (eww posh).

Anyway placed the order in plenty of time on 29/12/06 for £49.95 inc postage. Got confirmation email - fair enough.

Jump to 10/1/07 sent email enquiring when I will receive order - no reply.
13/1/07 sent email enquiry again, finally got a reply today (16/1/07), gift set out of stock and cannot get any more in. :mad:

Plus they have debited my card £27 odd on 12/1/07 and "A full refund will be processed as soon as possible on your Visa card." That's big of them! :mad::mad:
What is the legal position on taking money (wrong amount or otherwise) from a card when they have no stock?

My first (and last) purchase from Harrods has been a total disappointment - incompetent buffoons! :rolleyes:

Dennis99

Follow up.

I've been refunded :j........... the wrong amount. They have kept £4.95 postage for something they never sent in the first place!! :mad:

I must have been lucky over the years because for such a "poncy" store with a so called reputation they are the most incompetent company I have ever dealt with online.

hjb123

Have you asked them why or if they intend to refund the total? If they wont budge speak to your card issuer and see if they are able to do a chargeback