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Help please?! Not sure if I can still claim...
andrea-bee
Posts: 2 Newbie
Hello everyone,
I took out a loan with Egg several years ago and know that I was clearly mis-sold PPI. I still have a vivid memory of the phone conversation when they approved it - I'd applied online and they phoned me to confirm their offer, I thought it was all formalities until he rattled through the figures and the monthly repayments were v. different to what I'd worked out on their own website calculator. I asked why, and eventually got out of him that PPI had been added on. I said "Oh, I don't need that, I didn't apply for that", and he said "You can't actually have the loan without it"! I was a bit taken aback but felt committed and said erm, ok, but I now know that it was not legal for them to offer me the loan, and then say 'except you can't have it without this extra insurance'.
So, a quite clear case of mis-selling I think, but the catch is that I took out the loan around September 2001 (so exactly 10 years ago), and made the repayments for a few years before settling it early with some of the proceeds of a house sale (this was in 2004 I think), and then during a house move in 2006 I lost a lot of paperwork (someone threw the wrong bag in the recycling while we were packing!) and now I do not have a single piece of paperwork relating to the loan, I don't even have the account number.
Ever since I first heard about the PPI mis-selling scandal I've always thought back to that Egg loan, and know I'd have had a case if I could find any blooming details of it! I am kicking myself now. I've always just left it because I assumed I wouldn't be able to pursue a claim without my paperwork or account no. but I've just seen something about people retrieving account details using the Consumer Credit Act. Is there a way I could get the account no. etc from Egg? Or is that just to get copies of paperwork, and you need your account no. to get the ball rolling at all?
I can supply them my name, address etc at the time. Hope someone can help!
Thank you
Andrea
I took out a loan with Egg several years ago and know that I was clearly mis-sold PPI. I still have a vivid memory of the phone conversation when they approved it - I'd applied online and they phoned me to confirm their offer, I thought it was all formalities until he rattled through the figures and the monthly repayments were v. different to what I'd worked out on their own website calculator. I asked why, and eventually got out of him that PPI had been added on. I said "Oh, I don't need that, I didn't apply for that", and he said "You can't actually have the loan without it"! I was a bit taken aback but felt committed and said erm, ok, but I now know that it was not legal for them to offer me the loan, and then say 'except you can't have it without this extra insurance'.
So, a quite clear case of mis-selling I think, but the catch is that I took out the loan around September 2001 (so exactly 10 years ago), and made the repayments for a few years before settling it early with some of the proceeds of a house sale (this was in 2004 I think), and then during a house move in 2006 I lost a lot of paperwork (someone threw the wrong bag in the recycling while we were packing!) and now I do not have a single piece of paperwork relating to the loan, I don't even have the account number.
Ever since I first heard about the PPI mis-selling scandal I've always thought back to that Egg loan, and know I'd have had a case if I could find any blooming details of it! I am kicking myself now. I've always just left it because I assumed I wouldn't be able to pursue a claim without my paperwork or account no. but I've just seen something about people retrieving account details using the Consumer Credit Act. Is there a way I could get the account no. etc from Egg? Or is that just to get copies of paperwork, and you need your account no. to get the ball rolling at all?
I can supply them my name, address etc at the time. Hope someone can help!
Thank you
Andrea
0
Comments
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I'm sure someone will post a more informative reply, but I had the same problem with Egg. I sent off the SAR letter and a cheque for £10 and they sent me about 2 reams of paperwork. I eventually found the loan documents I needed. Good luck
0
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